On 15 September 2016 at 19:32, Daniel Hartlehnert <dah...@gmx.de> wrote:
> Hey Frank, > > thanks alot for the feedback! I wasn’t aware that there is a way to batch > send crash reports. Its not an issue right now, but i will definately keep > that in mind for the future! > No problems. We don't (yet) publicise that you can batch send crash reports as we've not quite finalised the process on our end. Yet. :) But we should be able to support some older versions of NUKE too. Best. F. > > Daniel > > Am 15.09.2016 um 19:36 schrieb Frank Harrison <fr...@thefoundry.co.uk>: > > On 15 September 2016 at 18:20, Daniel Hartlehnert <dah...@gmx.de> wrote: > >> About that crash reporting: >> I used to get alot of crashes without crash reporter coming up. It wasn’t >> Nuke10 but some versions ago, maybe 8. Also, almost no shop i ever worked >> at allows for outside communication of the workstation nuke is running on. >> IT security reasons whatsoever. So even if there is a report, it cannot be >> sent. >> > Yep, but we have a set of tools that, if the studio are willing to work > with us, will allow them to send us such crash reports - although these are > still in alpha. > > >> I thought this is worth mentioning. Don’t be fooled by the numbers of >> reports coming in. There are much more crashes than reports. >> > This is our tacit assumption :) No reporting tool will ever be perfect, > but we can try to make it better. > > We introduced the crash-reports in Nuke 8.0 (IIRC) and we have seen quite > an improvement in the reports since then. To back that up we regularly seek > out other feedback and that seems to back it up - that it's gotten much > better. Feel free to disagree (and *please* do). > > F. > > >> Daniel >> >> >> Am 15.09.2016 um 19:13 schrieb Charles Bedwell < >> charles.bedw...@encorepost.com>: >> >> I've seen that before, maybe with high frame numbers? >> >> I wish I could send the 10 or so crash reports I get every day, our >> machines are sans internet sadly. >> On Thu, Sep 15, 2016 at 6:05pm, Frank Harrison <fr...@thefoundry.co.uk> >> wrote: >> >> *[ CAUTION ]* >> *This email originated outside Deluxe.* >> >> Do you have a super simple script you can share? I can recreate the >> footage, but let me know the format size and file type. I'll try and repro >> my end. >> >> As for not being able to send a crash report, well that sucks. >> Unfortunately there are some types of crash we just can't detect, which >> really annoys me as I'd like NUKE to be as stable as possible, and without >> good reporting we can't track it... which, incidentally, is why we added >> the analytics recently - one of the metrics we can derive from that is how >> good our crash-reporting is at telling us how stable the product is and >> whether we need to revisit the crash-handling. >> >> Straw poll, does anyone else see what Igor's seeing? On a regular basis? >> >> Thank for the feedback >> >> F. >> >> >> >> On Thursday, 15 September 2016, Igor Majdandzic < >> subscripti...@badgerfx.com> wrote: >> >>> I can reproduce it easily. But the crash report is not coming it is >>> freezing and I get this. As you can see, time just goes up and boom. >>> >>> <apckfgcioknffkif.png> >>> >>> Am 15.09.2016 um 18:45 schrieb Frank Harrison: >>> >>> Hey Igor, >>> >>> Did you send in a crash report? Do you have the crash id still or >>> reproduce it easily and send anew one in? >>> >>> If you can I might be able to help you. >>> >>> F >>> >>> >>> >>> On Thursday, 15 September 2016, Igor Majdandzic < >>> subscripti...@badgerfx.com> wrote: >>> >>>> Hey guys, >>>> Any idea what causes Kronos to say "Calculating motion vectors between >>>> frames with different bounds is not yet supported." >>>> It is not Bounding box I've put a crop before, Plate, Crop, Kronos, and >>>> if Flicker Compensation is on, Kronos crashes. Turning it off gave me that >>>> info. >>>> >>>> I am on NukeX9.0v8 and NukeX10.0v4 >>>> >>>> Greetings, >>>> >>>> Igor >>>> >>>> -- >>>> >>>> [image: CHIMNEY] >>>> >>>> *Igor Majdandzic* >>>> Compositing Supervisor >>>> >>>> CHIMNEY Deutschland GmbH & Co. KG >>>> Hanauer Landstraße 196 >>>> 60314 Frankfurt am Main >>>> Direct: +49 69 989 56 431 - *NEW PHONE NUMBER* - >>>> Fax: +49 69 904 36 68 29 >>>> Mobile: +49 176 321 375 72 >>>> Berlin, Frankfurt/Main, Stockholm, Malmö, Warsaw, Copenhagen, Sydney, >>>> Singapore >>>> >>>> www.chimneygroup.com >>>> >>>> >>>> AG Charlottenburg HRA 44507 B; Pers. haft. Gesellschafter: Chimney >>>> Deutschland GmbH >>>> AG Charlottenburg HRB 130013 B; Geschäftsführer: Ralf Drechsler, Michal >>>> Kalinowski, Carl Henric Larsson >>>> >>> >>> >>> -- >>> Frank Harrison >>> Senior Nuke Software Engineer >>> The Foundry >>> Tel: +44 (0)20 7968 6828 - Fax: +44 (0)20 7930 8906 >>> Web: www.thefoundry.co.uk >>> Email: frank.harri...@thefoundry.co.uk >>> >>> >>> >>> _______________________________________________ >>> Nuke-users mailing listnuke-us...@support.thefoundry.co.uk, >>> http://forums.thefoundry.co.uk/http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >>> >>> >>> -- >>> >>> [image: CHIMNEY] >>> >>> *Igor Majdandzic* >>> Compositing Supervisor >>> >>> CHIMNEY Deutschland GmbH & Co. KG >>> Hanauer Landstraße 196 >>> 60314 Frankfurt am Main >>> Direct: +49 69 989 56 431 - *NEW PHONE NUMBER* - >>> Fax: +49 69 904 36 68 29 >>> Mobile: +49 176 321 375 72 >>> Berlin, Frankfurt/Main, Stockholm, Malmö, Warsaw, Copenhagen, Sydney, >>> Singapore >>> >>> www.chimneygroup.com >>> >>> >>> AG Charlottenburg HRA 44507 B; Pers. haft. Gesellschafter: Chimney >>> Deutschland GmbH >>> AG Charlottenburg HRB 130013 B; Geschäftsführer: Ralf Drechsler, Michal >>> Kalinowski, Carl Henric Larsson >>> >> >> >> -- >> Frank Harrison >> Senior Nuke Software Engineer >> The Foundry >> Tel: +44 (0)20 7968 6828 - Fax: +44 (0)20 7930 8906 >> Web: www.thefoundry.co.uk >> Email: frank.harri...@thefoundry.co.uk >> >> >> *[ CAUTION ]* >> *DO NOT open attachments or click links from unknown senders. Only >> respond if you can validate the senders legitimacy.* >> >> >> [image: encorepost.co.uk] >> >> This e-mail and any attachments are intended only for use by the >> addressee(s) named herein and may contain confidential information. If you >> are not the intended recipient of this e-mail, you are hereby notified any >> dissemination, distribution or copying of this email and any attachments is >> strictly prohibited. If you receive this email in error, please immediately >> notify the sender by return email and permanently delete the original, any >> copy and any printout thereof. The integrity and security of e-mail cannot >> be guaranteed. >> _______________________________________________ >> Nuke-users mailing list >> Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> >> >> >> _______________________________________________ >> Nuke-users mailing list >> Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> > > > > -- > Frank Harrison > Senior Nuke Software Engineer > The Foundry > Tel: +44 (0)20 7968 6828 - Fax: +44 (0)20 7930 8906 > Web: www.thefoundry.co.uk > Email: frank.harri...@thefoundry.co.uk > _______________________________________________ > Nuke-users mailing list > Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > > > > _______________________________________________ > Nuke-users mailing list > Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > -- Frank Harrison Senior Nuke Software Engineer The Foundry Tel: +44 (0)20 7968 6828 - Fax: +44 (0)20 7930 8906 Web: www.thefoundry.co.uk Email: frank.harri...@thefoundry.co.uk
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