Please excuse brevity, I'm on mobile. You should be able to add the productid to the ups.conf
See https://alioth-lists.debian.net/pipermail/nut-upsdev/2020-June/007473.html Thank you, David Zomaya Tripp Lite ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite....@alioth-lists.debian.net> on behalf of Tim Gallagher via Nut-upsuser <[email protected]> Sent: Sunday, January 3, 2021 11:08:24 AM To: [email protected] Subject: [EXTERNAL] [Nut-upsuser] My new Tripplite UPS isn't supported This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to [email protected] for review. ________________________________ I purchased a Tripplite SMART500RT1U which NUT HCL shows as supported. I am running TrueNAS Core 12.0-U1 which has NUT functionality. The UPS identifies immediately when plugged in with USB, driver set to usbhid-ups, port doesn't matter but set to AUTO. It looks like this productid (09ae:3026) needs added to the driver. Until that happens can I add the -x ProductID somewhere to make it run correctly? Problem: UPS not yet supported % sudo upsdrvctl start Network UPS Tools - UPS driver controller 2.7.4 Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 Duplicate driver instance detected! Terminating other driver! This TrippLite device (09ae:3026) is not (or perhaps not yet) supported by usbhid-ups. Please make sure you have an up-to-date version of NUT. If this does not fix the problem, try running the driver with the '-x productid=3026' option. Please report your results to the NUT user's mailing list <[email protected]<mailto:[email protected]>>. No matching HID UPS found Driver failed to start (exit status=1) Driver ran with productid as suggested % sudo /usr/local/libexec/nut/usbhid-ups -a SMART500RT1U -x productid=3026 Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 Using subdriver: TrippLite HID 0.82 succes? ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
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