I wish to use NUT in HomeAssistant on Raspberry Pi to manage my Tripp Lite Model SMART500RT1U, Series AG-03AA. Setup automatically detected the UPS and assigned driver usbhid-ups, but the logs contain this error:
[10:55:41] INFO: Starting the UPS monitor and shutdown controller... > This TrippLite device (09ae:3026) is not (or perhaps not yet) supported > by usbhid-ups. Please make sure you have an up-to-date version of NUT. > If this does not fix the problem, try running the driver with the > '-x productid=3026' option, or iterate with explicit '-x subdriver=...' > option. Please report your results to the NUT user's mailing list > at <[email protected]>. I did try adding "-x productid=3026" as a custom config item for the device (also tried "-x productid=3005"), but the same error persists. I also tried the tripplite_usb driver and those listed in the HCL for "various" manufacturers, but none of those identified the device at all. I'm not sure I added the productid parameter correctly; here's how it came out in the YAML when I added a custom configuration item in the UI. users: > - username: ooops > password: ************* > instcmds: > - all > actions: [] > devices: > - name: SMART500RT1U > driver: usbhid-ups > port: auto > config: > - "-x productid=3026" > mode: netserver > shutdown_host: false The HCL <https://networkupstools.org/stable-hcl.html> shows this model is supported by either driver tripplite_usb (older product ID 0001) or usbhid-ups (newer product ID 3005), but it says nothing about product ID 3026. Is there a workaround? ----------------------------------------------------------- > App: Network UPS Tools > Manage battery backup (UPS) devices > ----------------------------------------------------------- > App version: 0.18.0 > You are running the latest version of this app. > System: Home Assistant OS 17.3 (aarch64 / raspberrypi4-64) > Home Assistant Core: 2026.5.3 > Home Assistant Supervisor: 2026.05.0 > ----------------------------------------------------------- > Please, share the above information when looking for help > or support in, e.g., GitHub, forums or the Discord chat. 🤞🙏 Nate
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