We wish to revert to e-conjsult and leave patches This is not limited for 2 months but as agreed at yesterday's meeting until such a point that patches or an alternative procured, is fit for purpose and patient safe
Please, we must make it clear. We will not risk a system which threatens patient safety The optimism provided in your email are not satisfactory for the practices in K&S S The option to limit the number of patient encounters cannot be predicated on the system we decide to use and must be removed and corrected. In terms, again, of patient safety is not acceptable NHS non-clinicians imagine the GP workforce has infinite capacity Kind regards From: brentgplocality (NHS NORTH WEST LONDON ICB - W2U3Z) <[email protected]> Sent: 29 July 2022 12:04 To: ADESEGHA, Lade (GLADSTONE MEDICAL CENTRE) <[email protected]>; DE KARE-SILVER, Nigel (GLADSTONE MEDICAL CENTRE) <[email protected]> Subject: ACTION REQUIRED - Online Consultations in your practice Importance: High Dear Dr De Kare-Silver and Lade We understand that your practice has requested to extend the eConsult contract for a maximum of two months. This is to allow the practice time to address any challenges that you are experiencing with the transition to PATCHs before making a permanent switch to this platform. To select the appropriate approach for your practice, we are proposing the following 2 options: OPTION 1 - To remain with PATCHs with the ability to limit the number of requests received using the flexible demand management limiter. This will help practices plan clinical and admin capacity appropriately. Additional tailored 1:1 support will also be provided. Should option 1 be selected no further action is required. OPTION 2 - To extend eConsult for a maximum of 2 months, either setting PATCHs access to zero, which means no patient access through PATCHs, or use a hybrid model, which would mean eConsult is your main platform, while working with a selected cohort of patients in PATCHs. Should option 2 be selected you need to follow these steps: * To help the practice resolve this complex situation, and manage the expectations of practice staff and patients, we would like to discuss options for the practice with your lead GP partner on a brief Microsoft Teams call today. * Set up a feedback session for us to better understand the challenges the practice has encountered, covering the discussion points outlined below. * Confirm the process of extending eConsult, and confirm the new Go live date for PATCHs ensuring patient communications are in place. To allow our team to take the necessary actions and if you select option 2, you will need to confirm by close of play today 29th July 2022 to [email protected]<mailto:[email protected]> Kind regards NWL Digital First Team and Brent GP Locality Team Additional Discussion Points Outline for Practices choosing Option 2 In order for the NWL Digital First team and PATCHs to resolve challenges, we would like to gather the issues that practices are experiencing. We will use the below points to support discussions and help us to better understand the specific challenges experienced with Patchs tool. This will help us provide feedback to the supplier as well as tailor our support to practices. 1. What are the specific challenges that you are experiencing when processing Patchs Online Consultation requests? 2. Do any of the challenges you are experiencing relate to any of the following? (Please expand on points where helpful) (a) Free text from patients compared to the detailed questionnaire and what type of addition clarification questions/additional information need to be provided? (b) The availability of pre-formatted Clinical templates? (c) The categorisation of the clinical acuity of the Patients request and triage within the practice? (d) Challenges with the Interoperability with EMIS? (e) Challenges with Patient registration? 3. Has the practice utilised the Translation and Artificial Intelligence options? 4. Are there any specific challenges with the demand management limiter? 5. When would be your practice target for a permanent Go live date with PATCHs that is achievable, within the extension window of two months? ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail - NHSmail Support<https://support.nhs.net/article-categories/joining-nhsmail/>
