I realize that you should "know what you need when you buy it", but what about when a mistake happens and you either get something that you don't need or you don't get everything that you need? Don't you think that "customer service" should play in that arena? Isn't it a little bit disengenuous to take your money 1 week and refuse to provide you with the necessary items to make that purchase work the next week because it doesn't meet your "NEW" rules for minimum purchase?
I am fully blaming Hyperlink for their extreme lack of profesionalism in this matter and terrible customer service. I will NEVER buy anything from them again and when asked, I will suggest that others don't either. ==================== Bruce Ehlers Founder, MNPBA [EMAIL PROTECTED] http://www.mnpba.com ----- Original Message ----- From: Jim Henry To: [EMAIL PROTECTED] ; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Monday, November 10, 2003 5:49 PM Subject: Re: [nycwireless] Re: Outdoor Antennas You justy have to know what you need and what you are buying. I don't think it's Hyperlink's fault. Jim -------Original Message------- From: Bruce Ehlers Date: Monday, November 10, 2003 4:21:20 PM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [nycwireless] Re: Outdoor Antennas Be careful when buying an outdoor wi-fi antenna. I bought one last week from Hyperlink Technologies Inc. via their website (http://www.hyperlinktech.com/). After receiving it, I realized that I needed coax for it to be useable since it only comes with a pigtail that's about 2 feet long (useless). I come to find out that it's virtually impossible to find someone that has RPTNC connectors (for Linksys) that are large enough to accommodate cable that won't loose all of the db gain it has over any length. Hyperlink has the cable and the connectors but won't sell them to me because of their "new" $100 minimum order that came into play last week after I bought the antenna. They told me "no exceptions" and claimed that all of the management team was unavailable. I guess the words "customer support" don't exist in South Florida. In any case, I now have a fairly useless 12 db gain omni antenna without cable and connectors. Does anyone know where I can find a 50 foot length of cable similar to Belkin 9913 with the proper connectors [RPTNC Male to RPTNC Female]??? ==================== Bruce Ehlers Founder, MNPBA http://www.mnpba.com -- NYCwireless - http://www.nycwireless.net/ Un/Subscribe: http://lists.nycwireless.net/mailman/listinfo/nycwireless/ Archives: http://lists.nycwireless.net/pipermail/nycwireless/ . -- NYCwireless - http://www.nycwireless.net/ Un/Subscribe: http://lists.nycwireless.net/mailman/listinfo/nycwireless/ Archives: http://lists.nycwireless.net/pipermail/nycwireless/
