On Mon, 24 Apr 2006, Rob Kelley wrote:

 > I can't tell how much of this is FUD (Fear Uncertainty and Doubt)
> reporting, but it's on AP and ABCNews...

Hrm, typical journalism

 > Does anyone else know what's really going on with the St. Cloud
> deployment?  IMO, it looks like a problem with user education.

I would agree. Specifically, it is a failure of 'expectation management'.
What I am trying to do here in Cambridge is to not promise the world, but
instead say "there will be free wireless Internet across the city", and
not throughout the city. It's impossible to cover every household and
every square foot of the city. What I am trying to build is a network that
will grow as funding and interest grow. I would like to see 50% coverage
by the end of the summer, 85-90% within a year. The next 9% will take
longer, and take more money. The  last 1% of the people are unlucky, and
may have to use their laptop away from home.

 > Well, to respond to the writer, I see one lesson learned:  as the
> stakes increase, free-to-the-public wi-fi networks should expect to be
> put under more of a microscope (especially by naysayers).  Maybe SLAs
>are
>in order.

How about no SLAs? Why make more work for the lawyers? It's a best-effort
service. People need to learn that.

Damn, I need to finish writing my book on muni wifi ;) and expound upon
this.
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