A lot of companies say they record things "for training purposes", which intimates a benign purpose. It is such widely used "new-speak" that it does sound like a euphemism for wanting to know what happened, for their own purposes. Can they use those conversations to justify invoicing a customer for services in dispute? You have a good point, I would be surprised if the act does allow them to re-purpose the collected information, even at the suggestion of the person it was collected from.
There is no doubt in my mind that the privacy act prevents any information that is collected for training, derived from a recorded exchange, from being used for any other purpose than training. Certainly there is nothing in Orcon's obsequious welcome message that would warn you that telephone calls might be used against you in any disputes that may arise. I seriously doubt that any company would be successful in obtaining informed consent from potential customers on that basis! On Tue, 17 Nov 2009 14:55:03 +1300, Phill Coxon <[email protected]> wrote: > On Tue, 2009-11-17 at 13:16 +1300, Phill Coxon wrote: > >> A long time ago (8 years?) I had a lawyer tell me that it was not >> illegal to record phone calls without telling the other party that it >> was being recorded. > > As a follow up, I just found this thread on the tuanz.org.nz website: > > http://www.tuanz.org.nz/blog/35597212-63c7-42ac-9f09-b11740cee745/73cd3990-1d43-403e-a9c3-989fe754571d.html > > Tiny URL in case the above link breaks: > > http://tinyurl.com/yl2dtvb > > Very interesting read. -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
