* There's a MySQL server running on localhost, but that doesn't mean that
its the machine with YOUR database on it. Your DB might be on another
machine entirely.

 * The webserver with your files may be missing a DNS or entry /etc/hosts
entry for hostingdatabases.orcon.net.nz which would cause connection
failures. (Is the error message slower in that case?)

 * You could upload a minimal test PHP file which you know works, and then
ask Orcon to fix it to demonstrate the correct settings. Just do SELECT
'that worked' FROM users LIMIT 1 ... looks like you may have done this
already?

 * Drupal uses both mysqli and mysql connection strings, to support both PHP
MySQL types. Doesn't look like that's your problem (but it can catch people
out, so I'll mention it).

If anyone knows how to get the top result from this
search<http://www.google.com/search?q=hostingdatabases.orcon.net.nz+orcon+knowledge+base>out
of Google Cache, that may be handy reading for you too.

Ultimately, it's probably up to Orcon to furnish you with the correct
details though. Their support staff can be frustratingly inefficient, but
somewhere deep in the organisation you'll find a knowledgeable person, if
you can stay calm and polite long enough to get passed up their food chain.

Presumably, a help page with the correct details would save them a lot of
calls (ten in your case?). The fact that it doesn't exist yet makes me
wonder if they host any significant number of sites using DBs ... Best I
could find is What are the webhosting
settings<http://www.orcon.net.nz/support/page/what_are_the_webhosting_settings>
.

HTH!

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