Hello, I have vodafone wireless home phone and internet. The internet won't even connect and the home phone reception is so bad that I cannot hear what the operators say, and from what I gather they can't hear me. I have the same problems when calling customers so have resorted to using my mobile to call clients.
Does anybody know of an alternative? The only alternative to the vodem stick that I know of is the t-stick, does anybody know of other alternatives or any wireless home phone connections? It may just be me but their customer service is appalling lately. I believe my connection cancellation request was processed late last month when they said one of their team members would call me about 'alternative services' and that the cancellation fee would definitely be wiped. I contacted them today after waiting three weeks for a call but all I really heard was them asking for my phone number and pin (funny that, I was calling from the phone and had to enter the pin prior to talking to an operator!!) then some form of rights I had and cancellation fees of which I only received small snippets of their voice. >From what I can tell the cancellation of my wireless internet is going to cost money ($600??) despite my inability to connect to the internet while a previous operator had assured me the connection would work at my new property. I have also been told that my phone will cost $80 to cancel despite the fact that the first two times I called them the call dropped and they didn't bother to call me back (even genesis energy and xnet call back if a phone call drops), the third time I had to call from a friends land-line, the last two weeks I couldn't even connect on several occasions to call them, and the final time neither of us could understand each-other. -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
