I’m not aware of any way to do what you want directly in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “[email protected]”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have that system send another email message (or perhaps the original message) to the ultimate target system. -Adam Adam Thompson Consultant, Infrastructure Services [MERLIN] 100 - 135 Innovation Drive Winnipeg, MB R3T 6A8 (204) 977-6824 or 1-800-430-6404 (MB only) https://www.merlin.mb.ca<https://www.merlin.mb.ca/> [cid:[email protected]]Chat with me on Teams<https://teams.microsoft.com/l/chat/0/[email protected]> From: Arnoldo Vidal Bravo via observium <[email protected]> Sent: December 2, 2022 12:12 PM To: Observium <[email protected]> Cc: Arnoldo Vidal Bravo <[email protected]> Subject: [Observium] New requirement ¿posibble? Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again. ¿it is possible? -- Saluda cordialmente [https://ci3.googleusercontent.com/mail-sig/AIorK4zSp_IGIjRFyFrjo99eHvCZnmKtJkVrkWusx-fJmv7S2fEUOuAByqokqNOAvjr7ozjabkwoQqk]
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