Doesn't your ticketing system have a method of filtering out emails with
RECOVERY in the title?
Alternatively you can use the script/webhook transport to write your own
code to handle the alert/recovery message and do what you like when you
like!
adam.
Adam Thompson via observium <mailto:[email protected]>
02 December 2022 18:28
I’m not aware of any way to do what you want /directly/ in Observium,
but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like
this is: send the alerts to an intermediate email system (e.g. an
internal server running Postfix, so have Observium email e.g.
“[email protected]”), where you
then use a script (perhaps invoked from the “someuser” user’s .forward
file?) to assess what to do with the email, then have /that/ system
send another email message (or perhaps the original message) to the
ultimate target system.
-Adam
*Adam Thompson*
Consultant, Infrastructure Services
MERLIN
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
https://www.merlin.mb.ca <https://www.merlin.mb.ca/>
Chat with me on Teams
<https://teams.microsoft.com/l/chat/0/[email protected]>
*From:*Arnoldo Vidal Bravo via observium <[email protected]>
*Sent:* December 2, 2022 12:12 PM
*To:* Observium <[email protected]>
*Cc:* Arnoldo Vidal Bravo <[email protected]>
*Subject:* [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system.
When a device does not respond... an alert is sent by email... then
when the device starts working again a new email is sent with the
subject recovery.
Now our boss needs a new ticket to be generated only when a device
doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
_______________________________________________
observium mailing list -- [email protected]
To unsubscribe send an email to [email protected]
Arnoldo Vidal Bravo via observium <mailto:[email protected]>
02 December 2022 18:11
Our team handles requests with a ticket system.
When a device does not respond... an alert is sent by email... then
when the device starts working again a new email is sent with the
subject recovery.
Now our boss needs a new ticket to be generated only when a device
doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
_______________________________________________
observium mailing list -- [email protected]
To unsubscribe send an email to [email protected]
--
Sent from Postbox
<https://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&utm_campaign=reach>
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To unsubscribe send an email to [email protected]
