Hi Adam, Thanks for the reply. Just the simple indication of ownership for an alert instance would be absolutely fine, don’t need anything more. The previous in-house system we had had something similar and it worked well to resolve any ambiguity.
Thanks From: Adam Armstrong <[email protected]> Sent: 12 February 2025 11:31 To: Observium <[email protected]> Cc: FRANKS, Andy (THE SHREWSBURY AND TELFORD HOSPITAL NHS TRUST) <[email protected]>; [email protected] Subject: Re: [Observium] Owning alerts You don't often get email from [email protected]<mailto:[email protected]>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe. Hi, This is not a terrible idea, and I can see the utility, but I’m not sure how we’d implement this. Would you just want to attach a user to an ongoing alert to signify that it’s “owned” by someone? This might be doable just with another db field (which in itself is quite expensive given how massive that table gets). Doing anything more complex than this would likely spiral into overcomplexity. Adam. Sent from my iPhone On 11 Feb 2025, at 10:42, FRANKS, Andy (THE SHREWSBURY AND TELFORD HOSPITAL NHS TRUST) via observium <[email protected]<mailto:[email protected]>> wrote: Hi, This might have been asked before, apologies if so. Is it possible somehow to assign ownership of raised alerts? We operate a largish support function and have noticed people are suppressing alerts they think other people are working on, sometimes erroneously. Having notes or a ownership assignment of a raised alert might help sort this. Thanks! Andy Franks ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support<https://support.nhs.net/article-categories/joining-nhsmail/> _______________________________________________ observium mailing list -- [email protected]<mailto:[email protected]> To unsubscribe send an email to [email protected]<mailto:[email protected]> ************************************************************************************** ****************************** This message may contain confidential information. If you are not the intended recipient please: i) inform the sender that you have received the message in error before deleting it; and ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful). Thank you for your co-operation. NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support<https://support.nhs.net/article-categories/joining-nhsmail/>
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