Waiting weeks/months for Telkom to fix is normal. If you get to talk to
anyone, it's usually a customer support person who simply reads that the
contractor (Telkom has few repair staff left) is fixing the problem,
which means nothing. Telkom contractors also sometimes mark a problem as
fixed when it isn't, forcing you to start the whole process again.
The last time I had a Telkom line I waited a month for repairs, twice
had the ticket closed, was told multiple times that a contractor had
been appointed 'today' (meaning the same thing they told me the previous
days was false), and was told multiple times that the problem had been
'escalated' (which also made no difference). Eventually I cancelled
(which wasn't easy either, but it helps to simply stop paying and demand
a refund for the downtime).
Hopefully they'll eventually fix your mom's line, and it's usually
reliable while it does work, but Telkom has basically given up on its
landline business, so perhaps she should make alternative arrangements.
On 18/11/2016 09:10, Pereira, Dot D wrote:
Hi everyone
My mom has had her Telkom telephone service disrupted for the past 3
weeks – lives in Trill Road – and all I get from Telkom is that they
are sorting out the problem but its totalling unacceptable to wait
this long for a repair to be done!!!!
Is anyone else affected? Thank you
Dot
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