Supplier returns
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Key: OFBIZ-422
URL: http://issues.apache.org/jira/browse/OFBIZ-422
Project: OFBiz (The Open for Business Project)
Issue Type: New Feature
Components: accounting, product
Reporter: Iain Fogg
Priority: Critical
There is an urgent need to provide support for returns to suppliers. Below is a
use-case for what is needed. I have suggested the Critical priority because it
is indeed critical for my business, and I don't know of a way to work around
the absence of this capability.
Scenario (from the book trade):
1. I create an order for products X, Y, and Z from suppler BigSupplier; the
order includes any discount adjustments I get from the supplier
2. Products arrive from BigSupplier and are received into inventory
3. 6 months later, some of the product remains unsold so I decide to return it
to the supplier for credit (or maybe refund in other industries)
4. I contact BigSupplier asking for a return authorisation (an arbitrary id
supplied by BigSupplier giving me approval to return the products); I need to
provide BigSupplier's invoice number when I make the request (not my OFBiz PO #)
5. Once I have authorisation, I load the shipment invoice and specify how many
of each product I want to return
6. I then need to finalize the return, selecting/confirming the
parties/addresses etc. Generally, I will need to pay for the shipping.
7. I then need to pick/pack the return.
8. As the return progresses through its lifecycle, the inventory needs to be
updated (ATP/QOH), and we should also report on the item inventory sreen how
many of the product has been returned to the supplier
9. As and when appropriate, the accounts also need to be update. In particular,
when the return is accepted by the supplier, I should be given a credit (or
refund) - of course, this will be, at most, to the value of the original
purchase (supplier price less any discounts).
10. It is possible that the supplier might reject any or all of the goods I
have returned. Eg, they arrive damaged, retail price stickers not removed, etc,
etc). In this case, the supplier will send the offending articles back to me
(at my expense).
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