[ http://issues.apache.org/jira/browse/OFBIZ-422?page=all ]
Jacopo Cappellato updated OFBIZ-422:
------------------------------------
Priority: Major (was: Critical)
This is not a critical issue for the OFBiz project itself.
> Supplier returns
> ----------------
>
> Key: OFBIZ-422
> URL: http://issues.apache.org/jira/browse/OFBIZ-422
> Project: OFBiz (The Open for Business Project)
> Issue Type: New Feature
> Components: accounting, product
> Reporter: Iain Fogg
>
> There is an urgent need to provide support for returns to suppliers. Below is
> a use-case for what is needed. I have suggested the Critical priority because
> it is indeed critical for my business, and I don't know of a way to work
> around the absence of this capability.
> Scenario (from the book trade):
> 1. I create an order for products X, Y, and Z from suppler BigSupplier; the
> order includes any discount adjustments I get from the supplier
> 2. Products arrive from BigSupplier and are received into inventory
> 3. 6 months later, some of the product remains unsold so I decide to return
> it to the supplier for credit (or maybe refund in other industries)
> 4. I contact BigSupplier asking for a return authorisation (an arbitrary id
> supplied by BigSupplier giving me approval to return the products); I need to
> provide BigSupplier's invoice number when I make the request (not my OFBiz PO
> #)
> 5. Once I have authorisation, I load the shipment invoice and specify how
> many of each product I want to return
> 6. I then need to finalize the return, selecting/confirming the
> parties/addresses etc. Generally, I will need to pay for the shipping.
> 7. I then need to pick/pack the return.
> 8. As the return progresses through its lifecycle, the inventory needs to be
> updated (ATP/QOH), and we should also report on the item inventory sreen how
> many of the product has been returned to the supplier
> 9. As and when appropriate, the accounts also need to be update. In
> particular, when the return is accepted by the supplier, I should be given a
> credit (or refund) - of course, this will be, at most, to the value of the
> original purchase (supplier price less any discounts).
> 10. It is possible that the supplier might reject any or all of the goods I
> have returned. Eg, they arrive damaged, retail price stickers not removed,
> etc, etc). In this case, the supplier will send the offending articles back
> to me (at my expense).
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