I added a status and services for payment processing before cancel and
order complete.
the one for order complete is we have the options to ship first then
charge the customer.
rohit2006 sent the following on 10/13/2006 3:33 AM:
Hi Chris,
Thanks i just figured that, it was pretty easy.
Am just curious at how it works, should the order status not be allowed to
be changed until and unless something is also done in the accounting
section. Generally when orders are cancelled the buyer has to be refunded if
the payment has been already collected, say in case of paypal or say the
credit card has been captured. In this situation should the order not be
allowed to be cancelled until the payment has been reversed or cancelled. \
Its just a thought and it may help avoid errors by staff, who may cancel
orders but forget to process the refund.
rohit
cjhowe wrote:
in the order manager...view order , edit items, cancel
all for each line..once all lines are canceled, order
will be set to cancelled status
--- rohit2006 <[EMAIL PROTECTED]> wrote:
Hi,
We at times have to manually cancel individual
orders when the customer
requests us to so. How can this be achieved?
thanks,
rohit
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