Hi All. We have a situation here at my day job, where we use a 3rd party vendor for our CMS product. We stumbled onto a problem some time back with the search functionality, where Coldfusion'd (which the CMS is based on) search basically threw a fit and died because our site was so big. The vendor then wrote a fix for us, and since it was neither our fault nor theirs, we agreed to pay for fix from them for their product at cost...fair enough, Coldfusion was the real problem.
Anyway, we have recently upgraded to the latest version of their product, and now the custom search code does not work, and they waht to charge us for fixing the problem. Now, to my mind, when I do say a custom report and I change something in the exe and release a new version, and it breaks their custom report, its up to ME to fix it, and not for the customer to be charged for it. So in the ace with our CMS vendor, what doe people think? Am I right in thinking that it should not cost us anything because "they" essentually broke it and never tested our custom search etc. ? OR should we pay? Jeremy
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