yes your right Steve, but I am thinking that the search was fine BEFORE the upgrade, but the upgrade broke their code, so the oly thing that has changed is THEIR code, not Cold fusion, and they have basically admitted that already.
Jeremy -----Original Message----- From: "Steve Peacocke" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED], "NZ Borland Developers Group - Offtopic List" <offtopic@delphi.org.nz> Date: Tue, 6 Nov 2007 13:23:38 +1300 Subject: Re: [DUG-Offtopic] what are your thoughts about this? Gidday Jeremy, If I read this correctly, you would pay. As you state that it was neither your fault nor theirs, I take it that it was not a bug they fixed - therefore it was a consulting project. If you then upgrade your system to change the environment whereby their application no longer works, then you may need to ask them to perform another change to allow the program to continue working in the new environment - and you would pay for that. I relate this to the following scenario... XYZCo has a product called MyProg. YourCor purchases MyProg YourCor finds that due to their particular environment or way of doing things, they need to make a change in MyProg. They hire XYZCo to make that change and pay accordingly. Time passes YourCor upgrades to the very latest version of MyProg. YourCor would again hire XYZCo to make the needed change and pay accordingly. Steve -- Steve Peacocke http://stevepeacocke.blogspot.com [http://stevepeacocke.blogspot.com/] ** PLEASE NOTE MY NEW EMAIL ADDRESS: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On 11/6/07, Jeremy Coulter <[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]> wrote: Hi All. We have a situation here at my day job, where we use a 3rd party vendor for our CMS product. We stumbled onto a problem some time back with the search functionality, where Coldfusion'd (which the CMS is based on) search basically threw a fit and died because our site was so big. The vendor then wrote a fix for us, and since it was neither our fault nor theirs, we agreed to pay for fix from them for their product at cost...fair enough, Coldfusion was the real problem. Anyway, we have recently upgraded to the latest version of their product, and now the custom search code does not work, and they waht to charge us for fixing the problem. Now, to my mind, when I do say a custom report and I change something in the exe and release a new version, and it breaks their custom report, its up to ME to fix it, and not for the customer to be charged for it. So in the ace with our CMS vendor, what doe people think? Am I right in thinking that it should not cost us anything because "they" essentually broke it and never tested our custom search etc. ? OR should we pay? Jeremy _______________________________________________ NZ Borland Developers Group Offtopic mailing list Post: Offtopic@delphi.org.nz [mailto:[EMAIL PROTECTED] Admin: http://delphi.org.nz/mailman/listinfo/offtopic [http://delphi.org.nz/mailman/listinfo/offtopic] Unsubscribe: send an email to [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] with Subject: unsubscribe
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