Idle curiosity: I wonder how many people who offer support do it in both places: mailing list and forum, or more or exclusively in one or the other.
Personal observation (not intended as a generalization): my preferences vary with whether I'm a consumer or a provider of support services. As a consumer, I generally prefer a forum, but as a provider I prefer an email list. Perhaps I'm just weird, or set in my ways... :-) --Jean On 24/08/2011, at 6:04, "Marcus (OOo)" <[email protected]> wrote: > I can understand Rob's arguement that we have to split ourself to give > support for mailing list(s) and forum in parallel. However, I believe that it > would be an advantage when the normal, average user has a choice where to go > to get an answer. > > Marcus > > Am 08/23/2011 09:50 PM, schrieb Dennis E. Hamilton: >> +1 >> >> There is no one-size fits all here. We should have the list and the forum. >> They are not redundant. Some people will use both. >> >> - Dennis >> >> -----Original Message----- >> From: Marcus (OOo) [mailto:[email protected]] >> >> And there are users that try to avoid mailing lists. ;-) >> >> At the end it seems the best solution is still to go 2 ways: ML and forum. >> >> Marcus
