I work like Andy, I think. With the ML it is easy to scan the headers of new messages (or threads) and dig deeper on something that I may be interested in or know something about.
With forums, which I use when I have to, the most difficult part is looking around to find out if a matter that I'm concerned about already has a thread somewhere. I'm willing to support either, and if I can receive e-mails or RSS feeds about forum posts, I will rely on those too. - Dennis -----Original Message----- From: Andy Brown [mailto:[email protected]] Sent: Tuesday, August 23, 2011 15:00 To: [email protected] Subject: Re: [email protected] [Was: Re: [Discussion] [email protected]] Jean Weber wrote: > Idle curiosity: I wonder how many people who offer support do it in both > places: mailing list and forum, or more or exclusively in one or the other. > > Personal observation (not intended as a generalization): my preferences vary > with whether I'm a consumer or a provider of support services. As a consumer, > I generally prefer a forum, but as a provider I prefer an email list. Perhaps > I'm just weird, or set in my ways... :-) > > --Jean Jean, When I can I work on both to provide help. I prefer email and mailing list. Andy
