On Tue, Aug 23, 2011 at 7:34 PM, Simon Phipps <[email protected]> wrote: > > On 24 Aug 2011, at 00:20, Rob Weir wrote: > >> On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber <[email protected]> wrote: >> >>> It's clear to me that we need to do better than we have in the user support >>> area, if we can do so. Not only will that benefit users and improve our >>> reputation, it will allow us to work smarter, not harder. I will pursue >>> this, along with other interested people. It's something valuable that I >>> can do while the techies are moving websites and working with code etc. >>> >>> Setting up a suitable system and populating it with suitable information >>> will be a big task and take quite awhile, especially if we don't have >>> enough skilled people to do it. (I'm referring to content, not >>> infrastructure.) All the more reason to get started now with planning what >>> we want to do, so we can start doing it ASAP. >>> >> >> A system like this is a big investment. It is not easy. In fact, it >> probably would not be doable unless we collaborated with LibreOffice >> and related products on this. But I think it is worth the investment. >> Glad to help in any way I can. > > That would be an interesting proposal. We seem to have skipped the discussion > about whether AOOo actually wants to aspire to having a full-scale consumer > binary product and all the support requirements that go with it. So far the > LibreOffice project has avoided creating support forums that "compete" with > the openoffice.org lists; would it be smart to explore a way to have this > broader, collaborative support in place? >
My understanding is that there is already cooperation with LibreOffice on the existing support forums. Is that true? If so, I'd hope that this would continue in any next-gen approach as well. It makes sense. But let's see where this thread goes, whether there is any enthusiasm here for a collaborative Q&A site. If there is then we will need help from all quarters. > S. > >
