On 24 Aug 2011, at 00:49, Rob Weir wrote: > On Tue, Aug 23, 2011 at 7:34 PM, Simon Phipps <[email protected]> wrote: >> >> On 24 Aug 2011, at 00:20, Rob Weir wrote: >> >>> On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber <[email protected]> wrote: >>> >>>> It's clear to me that we need to do better than we have in the user >>>> support area, if we can do so. Not only will that benefit users and >>>> improve our reputation, it will allow us to work smarter, not harder. I >>>> will pursue this, along with other interested people. It's something >>>> valuable that I can do while the techies are moving websites and working >>>> with code etc. >>>> >>>> Setting up a suitable system and populating it with suitable information >>>> will be a big task and take quite awhile, especially if we don't have >>>> enough skilled people to do it. (I'm referring to content, not >>>> infrastructure.) All the more reason to get started now with planning what >>>> we want to do, so we can start doing it ASAP. >>>> >>> >>> A system like this is a big investment. It is not easy. In fact, it >>> probably would not be doable unless we collaborated with LibreOffice >>> and related products on this. But I think it is worth the investment. >>> Glad to help in any way I can. >> >> That would be an interesting proposal. We seem to have skipped the >> discussion about whether AOOo actually wants to aspire to having a >> full-scale consumer binary product and all the support requirements that go >> with it. So far the LibreOffice project has avoided creating support forums >> that "compete" with the openoffice.org lists; would it be smart to explore a >> way to have this broader, collaborative support in place? >> > > My understanding is that there is already cooperation with LibreOffice > on the existing support forums. Is that true?
Yes, I believe it is. > If so, I'd hope that > this would continue in any next-gen approach as well. It makes sense. It would need to be designed-in :-) Which is why I'm raising the design-point now. > But let's see where this thread goes, whether there is any > enthusiasm here for a collaborative Q&A site. If there is then we > will need help from all quarters. > >> S. >> >>
