Rob,
On 10 November 2011 16:09, Rob Weir <robw...@apache.org> wrote: > Could we use Bugzilla for this? Even if the interface is too geeky > for the requester, any of us could quickly transcribe the request into > a new issue for tracking and workflow. Let's follow Don's and Dave's suggestions and then go from there. But to answer your query: sure…. but imagine standing under a hot shower: nice. Then imagine standing under a waterfall, say the Victoria Falls. Not nice. :-) Anything that places a human agent, especially unpaid, in the role of doing something tedious but also important like this day in and day out risks too much. It is better to take our experience seriously and implement, as much as possible, vetted automagical tools that nevertheless allow us room to scrutinize. lsp
