Hi,
On 10 November 2011 17:17, Dave Fisher <[email protected]> wrote: > > On Nov 10, 2011, at 2:05 PM, Louis Suárez-Potts wrote: > >> Rob, >> >> >> On 10 November 2011 16:09, Rob Weir <[email protected]> wrote: >>> Could we use Bugzilla for this? Even if the interface is too geeky >>> for the requester, any of us could quickly transcribe the request into >>> a new issue for tracking and workflow. >> >> Let's follow Don's and Dave's suggestions and then go from there. But >> to answer your query: sure…. but imagine standing under a hot shower: >> nice. Then imagine standing under a waterfall, say the Victoria Falls. >> >> Not nice. >> >> :-) >> >> Anything that places a human agent, especially unpaid, in the role of >> doing something tedious but also important like this day in and day >> out risks too much. It is better to take our experience seriously and >> implement, as much as possible, vetted automagical tools that >> nevertheless allow us room to scrutinize. > > If this truly is a fire hose of requests then it probably needs its own list > which can examined from time to time and then followed up on. Uhm. I think a list is good… but. We did that at OOo, and it worked so-so and then not well at all. We used logos@marketing, and the idea was to make it open to all, so that they could freely and without logging in ask for permission (my idea to ask for permission—heretical in an open source environment, it seemed—but also pleasing to the corporate owners to control distribution of the trademark or at least know of its distribution). The result was the expected: Spam Heaven or Hell, depending. With time, we (Stefan, mainly) erected a Web front on services, http://surveys.services.openoffice.org/surveys/index.php?sid=31881&lang=en, though I don't know if it's operational, still (just checked and it seems kaput). But it was a simple survey script asking fairly innocuous questions that can and ought to be refined to suit the present need. Once a requester filled out the form and submitted it, the responsables got it. In this case that meant those employed by Sun and then Oracle and in leadership roles. Earlier, the request list managing was pretty much delegated entirely to the Marketing leads. For routine requests: humans did not have to do anything. If someone wanted to deploy the trademark and agreed to do so according to the rules and guidelines, great. If they had a more complicated request, such as altering the code to include their contribution (say, a proprietary extension), then this would be treated by a registered human (me! or a reasonable facsimile thereof). If someone was violating our trademark—this, shockingly, happens, even now—I would proceed by sending notices and hint at darker powers (the Sun or Oracle legal staff), escalating as needed. Usually wasn't needed. And so on. The idea was to minimize the human intervention and to make it easier to promulgate and proliferate the app. and grow the community. > > The subject controls the type and some set of PPMC volunteers can be > delegated to check. > > How many requests are received in a month? The quantity: Much of it when we only used the logos@ list, was spam. When we started using the Web interface, the number dropped precipitously and it became manageable by regular humans. But once we go public again with our new(ed) existence, I'd imagine that not only would extant deployers want to use the new logo, but that there will be a flood of new requests, and I think we ought to make it easier on us all. I can't give an accurate number right now, as the Web page is off. But I'd say toward the end about 10 or so; but that was using the Web interface, which evaded the spam effect. > > Regards, > Dave > Cheers, Louis
