+1 I think ooo-users@ is a much better choice. Also, it means there can be a little work eliciting the necessary information before a bug report is created, when appropriate.
- Dennis -----Original Message----- From: Rob Weir [mailto:[email protected]] Sent: Monday, January 09, 2012 18:20 To: [email protected] Subject: Re: Moving ahead with the AOO logo and rebranding On Mon, Jan 9, 2012 at 8:09 PM, Dennis E. Hamilton <[email protected]> wrote: > Apparently, the [email protected] e-mail is an alias for an > infrastructure list, perhaps infrastructure@ itself. Issues that are > specific to the AOO Podling bugzilla don't reach a project designee, if there > is one, in any direct way. > Yes, the [email protected] emails go to [email protected]. A large percentage of recent posts are from OpenOffice users, for example, users just trying to report an issue or asking support questions. It might make sense, for our BZ instance at least, since our users are less technical, to encourage them to raise issues on our primary support list --- ooo-users -- and to deemphasize the any reference to [email protected]. That will increase the signal/noise ratio for Infra, while ensuring our uses get directed to where they are most likely to get the kind of assistance they want. -Rob > - Dennis > > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Christian Lohmaier > Sent: Monday, January 09, 2012 15:56 > To: [email protected] > Subject: Re: Moving ahead with the AOO logo and rebranding > > Hi *, > > On Mon, Jan 9, 2012 at 8:20 PM, Dave Fisher <[email protected]> wrote: >> >> Who are our projects BZ admins? Are there remaining issues. > > No idea if there are any, at least the contact given on the bugzilla > page itself to report problems is a black hole, no response nor fixin > ghte reported problem (xmlrpc). > http://mail-archives.apache.org/mod_mbox/incubator-ooo-dev/201111.mbox/%3CCAOPHaVRC6ZqZMX_XVNeivYFQR6sq_ucdtqjWcE3xPtF-zVd5%2Bw%40mail.gmail.com%3E > It has been suggested that infra issues via jira are necessary to get > in touch with the AOOo-bugzilla admins, but issues.apache.org/ooo/ > still reads: > "This is Apache OOo Bugzilla: the Apache OOo podling bug system. In > case of problems with the functioning of Apache OOo Bugzilla, please > contact [email protected]. Please Note: this e-mail address is > only for reporting problems with Apache OOo Bugzilla. Mail about any > other subject will be silently ignored." > > But that's a detail, and I already took the non-response as an > implicit WONTFIX - but as you brought up the topic... > > ciao > Christian >
