On Tue, Apr 17, 2012 at 7:17 PM, Alexandro Colorado <[email protected]> wrote: > On 4/17/12, Rob Weir <[email protected]> wrote: >> On Tue, Apr 17, 2012 at 6:02 PM, Alexandro Colorado <[email protected]> wrote: >>> I think this provide a bit of confussion on the user end. Also I >>> recognize the struggle of keeping the accounts active. Making multiple >>> accounts will increase the job. >>> >> >> I think the main consideration will be the number of PPMC members who >> can post to the account. I'm proposing to have up to 10 PPMC members >> have access to the Twitter account. That should ease the challenge of >> keeping the account active. > > How will they access it? This is my main concern, is there a group > service that allow multiple user interaction? How does it work? > Previously we had cotweet, but the service is now not offered anymore. > > >> >>> The blog itself has not been updated that frequently, and I am not >>> sure if this will increase as we get a release. >>> >> >> Surely writing a tweet is easier and requires less effort than writing >> a blog post. > > That doesn't mean how active or not an account could become. I am sure > had experience downtimes on the responsiveness of the account. > >> >>> Most of the use of the accounts on my experience is support-like >>> issues. So relying on one single point of contact is also pretty bad. >>> >> >> That's why I propose to have up to 10 PPMC members on the account. >> Also, I think users will understand that technical support cannot be >> done in 140 characters or less. I'd expect we refer users to the >> support page in most cases. > > I am sorry I disagree strongly, users dont care about that. They will > complain and expect help regardless of the ammount of characters they > have, not just once but multiple times a day. That is the BIG > difference between a supossition and the reality of things. > >> >>> Having an AOO-Support and AOO-Annoucement is equally not good strategy >>> in my account because people will tend to stick to the account that >>> they see crossing their path. (Just because we structure one way, >>> doesnt mean users will do so). >>> >> >> I don't think anyone is proposing two official AOO Twitter accounts. >> We're talking about one. (Unless I missed something). > > Drew wanted 2, I disagreed on my previous email and explain my reasoning. > >> >>> One of the issues of openofficeorg accounts both on Facebook Google >>> plus and twitter had been the issue of keeping the content fresh and >>> also interacting as a group as opposed to an individual. >>> >> >> I'm sure this will remain an issue for AOO and we'll learn and improve >> at this over time. >> >>> I would argue to stop taking liberties on creating new accounts and >>> instead take liberties on designing a good strategy to solve some of >>> these basic issues that tackle these problems. >>> >> >> I think that is what we're discussing right now. >> >>> So far I am not even sure how these accounts could be handle by >>> infrastructure and what are the requirements. Rob mention that >>> infrastructure should manage these, but I am also not sure how long >>> will they take to proxy the messages specially when it comes to >>> support and we get 100 inquiries a day (for example). >>> >> >> I've connected the ApacheOO Twitter account to BirdHerd, which allows >> us to enable up to 10 PPMC members to interact with the single Twitter >> account. >> >> http://birdherd.com/ >> >> So I think we have a reasonable solution for that. > > I am more interested on you explaining how we can solve these issues > on this email than just forward me the service. How does birdheard > works, and how can groups interact with the account? >
Sorry. If you click any of the links on the BirdHerd homepage you are taken to this page where it gives more technical details: http://birdherd.com/more Essentially co-authors DM the twitter account, using the specified syntax, and BirdHerd then turns this into real Tweets from the shared account. So co-authors can continue to use whatever Twitter tools they are already comfortable with. -Rob >> >> -Rob >> >>> >>> On 4/17/12, drew <[email protected]> wrote: >>>> On Mon, 2012-04-16 at 00:50 -0400, drew wrote: >>>>> On Sun, 2012-04-15 at 18:25 -0400, Rob Weir wrote: >>>>> > On Wed, Apr 11, 2012 at 12:08 PM, drew <[email protected]> wrote: >>>>> > > On Wed, 2012-04-11 at 17:43 +0200, Roberto Galoppini wrote: >>>>> > >> On Wed, Apr 11, 2012 at 4:09 PM, Rob Weir <[email protected]> >>>>> > >> wrote: >>>>> > >> >>>>> > >> > Social media outreach, via Twitter, Facebook, Google+, etc., is >>>>> > >> > an >>>>> > >> > important part of outreach to users. Although the Apache >>>>> > >> > developer >>>>> > >> > community is firmly rooted in mailing lists, we know that our >>>>> > >> > users >>>>> > >> > live in a different world. If we want to engage with them we >>>>> > >> > need >>>>> > >> > to >>>>> > >> > use the tools that they use, and communicate the way they >>>>> > >> > communicate. >>>>> > >> > >>>>> > >> > Now that we're very close to the AOO 3.4 release, I'd like to >>>>> > >> > start >>>>> > >> > with a project Twitter account, under PPMC control. >>>>> > >> > >>>>> > >> > By "under PPMC control" I mean something similar to how we treat >>>>> > >> > the >>>>> > >> > project blog: >>>>> > >> > >>>>> > >> > -- Any PPMC member, upon request, can have write access. >>>>> > >> > >>>>> > >> > -- We can use the project's official logo in conjunction with the >>>>> > >> > account. >>>>> > >> > >>>>> > >> > -- We would promote the account on our project's website. >>>>> > >> > >>>>> > >> > -- We would generally treat the account as an official voice of >>>>> > >> > the >>>>> > >> > project, not as a personal account. >>>>> > >> > >>>>> > >> > I'm not saying we need to pre-review and and approve every >>>>> > >> > "tweet" >>>>> > >> > sent through the account. But we should set expectations that >>>>> > >> > the >>>>> > >> > account is to be used in a professional fashion, upholding the >>>>> > >> > standards of this project, not used to settle personal disputes, >>>>> > >> > to >>>>> > >> > promote personal business, etc. >>>>> > >> > >>>>> > >> >>>>> > >> An option could be to agree on a simple guideline for that, so that >>>>> > >> everyone knows how to handle it. I'm thinking not only about the >>>>> > >> style of >>>>> > >> communication, but also about who to follow, how to engage in >>>>> > >> conversations, improve outreach, etc. >>>>> > >> >>>>> > >> >>>>> > >> > There are already several Twitter accounts that use the OOo name >>>>> > >> > or >>>>> > >> > trademarks: >>>>> > >> > >>>>> > >> > http://twitter.com/#!/openofficeorg --- This account has 1571 >>>>> > >> > followers. But it is not sharing any AOO status, no links to >>>>> > >> > blog >>>>> > >> > posts, announcements, etc. Who controls it? Are >>>>> > >> > we able to get it under PPMC control? Can we rebrand it as >>>>> > >> > Apache >>>>> > >> > OpenOffice? >>>>> > >> > >>>>> > >> >>>>> > >> That could be a good starting point, I think. It seems like if >>>>> > >> you're >>>>> > >> the >>>>> > >> only one who can send DM to the actual owner's account. >>>>> > >> >>>>> > >> >>>>> > >> > >>>>> > >> > http://twitter.com/#!/openoffice -- This account seems unused. >>>>> > >> > Only one >>>>> > >> > tweet. >>>>> > >> > >>>>> > >> >>>>> > >> I'd try to get that it too. It's better than ApacheOO, and you >>>>> > >> might >>>>> > >> want >>>>> > >> to put the full name in the Settings > Account > Name. >>>>> > >> >>>>> > > Hi Roberto, Rob >>>>> > > >>>>> > > I just did so now, and followed up with an email to the account >>>>> > > contact >>>>> > > in the whois database for the domain listed, the linked sub-domain >>>>> > > has >>>>> > > been dead for a while IIRC, though the main site is alive - anyway, >>>>> > > I'll >>>>> > > report back when (or if) I hear anything back. >>>>> > > >>>>> > >>>>> > Hi Drew, >>>>> > >>>>> > It has been 5 days now. Have you received any response from that >>>>> > domain >>>>> > owner? >>>>> >>>>> No nothing. >>>>> >>>>> > >>>>> > If not, I'm ready to go with a new account: >>>>> > https://twitter.com/#!/apacheoo >>>>> >>>>> a good account name for an announcement stream, even with the other IMO. >>>> >>>> Howdy all, >>>> >>>> Wanted to follow up on this. >>>> >>>> As I think about, IMO, this is a good moment to use a new account(s) for >>>> a more formal, account of record if you will, for the project; Apache >>>> OpenOffice. The use of the apache in the account name makes very good >>>> sense to me for this purpose. >>>> >>>> The flip side of that then would be to treat the existing social media >>>> account as more community, less formal, voices. >>>> >>>> Anyawy - the apacheoo does get my vote for an appropriate name, for the >>>> project account. >>>> >>>> I took the liberty then to register the same name with the identi.ca >>>> network. >>>> http://identi.ca/apacheoo >>>> >>>> IMO identi.ca, which has a smaller user base then twitter, represents an >>>> important target group to the project. >>>> >>>> The two accounts, if we use them for this, should be tied together. >>>> Certainly at the level that a post to the identi.ca should automatically >>>> broadcast to the twitter network. (easy to do) >>>> >>>> A couple of thoughts on 'formal account of record': >>>> >>>> Would recommend that the accounts not be used to follow lots of other >>>> accounts. >>>> >>>> The accounts should not be used to re-tweet others messages. >>>> >>>> The accounts should _not_ be used for auto-generated scheduled postings. >>>> >>>> The accounts do need to be used on a regular basis to build up >>>> followers. >>>> >>>> Ability to 'follow' the accounts needs to be easily done within the main >>>> web infrastructure and there should be some naturally well fitting >>>> locations where that can be done. >>>> >>>> Anyone using the accounts should remember to keep the message focused to >>>> the project. >>>> >>>> Well, that's a good spot to shutup huh :-) and let folks add their >>>> wisdom here. >>>> >>>> So what you think - Use the new ApacheOO accounts? >>>> >>>> Thanks, >>>> >>>> //drew >>>> >>>> >>>> >>>>> >>>>> //drew >>>>> >>>>> > I have it configured with the BirdHerd service, so up to 10 PPMC >>>>> > members will be able send tweets via that account. >>>>> > >>>>> > -Rob >>>>> > >>>>> > >>>>> > > //drew >>>>> > > >>>>> > > >>>>> > > <snip> >>>>> > > >>>>> > >>>>> >>>>> >>>>> >>>> >>>> >>>> >>> >>> >>> -- >>> Alexandro Colorado >>> OpenOffice.org Español >>> http://es.openoffice.org >> > > > -- > Alexandro Colorado > OpenOffice.org Español > http://es.openoffice.org
