On 4/19/12 9:41 AM, Alexandro Colorado wrote:
On 4/19/12, Rob Weir<[email protected]> wrote:
On Thu, Apr 19, 2012 at 2:07 AM, Alexandro Colorado<[email protected]> wrote:
On 4/18/12, Rob Weir<[email protected]> wrote:
On Wed, Apr 18, 2012 at 3:36 PM, Roberto Galoppini<[email protected]>
wrote:
On Tue, Apr 17, 2012 at 7:08 PM, Alexandro Colorado<[email protected]>
wrote:
On 4/17/12, drew<[email protected]> wrote:
On Tue, 2012-04-17 at 11:15 -0500, Alexandro Colorado wrote:
My point is that we are going to be bombarded with support
questions,
regardless if we choose not to, is not up to us.
Sure you can redirect them to the ML/Forums, but that would be done
99% of the time, which will frustrate the user and the handlers.
That's the point I wanted to make based on the experience of
handling
these accounts in the past.
Like I said, I am more concern with solving the issue of operation
first than figuring out which new accounts to create and why/why
not.
Well, I am not advocating removal of any existing accounts.
I am sure you didn't. That is not what I said.
Hi Alexandro and all,
Will @openofficeorg be under the Apache OpenOffice control? If this is
the
case, I wonder if it wouldn't be better to use that one instead of the
new
ones. In case I'd recommend to upload the new logo, as well as to update
the short description.
We've tried to contact the owner of @openofficeorg, to discuss putting
this account under PPMC control. We have no had success with that. So
we're going forward with a new account. It should be easy and quick
to get a similar number of followers once we promote it on the
homepage.
Who decided this? you?
Decided what? That it would be easy to get a similar number of
followers? That is purely my estimate, based on the fact that we've
managed to get almost 8000 users to sign up on the ooo-announce list.
Following someone on Twitter should is much easier than signing up on
an ezmlm list. So if we have 8000 there, getting more than 1500
Twitter followers should not be hard.
So you are deciding things? When you said 'we're going forward' you
mean you are moving forward.
I think you misunderstand something here. Rob decided not on his own, I
think it was the outcome of this longer discussion. and if the owner of
the existing account doesn't reply it is natural to move forward with a
new one, isn't it?
What is your concern here?
Juergen
What I am advocating is the creation of a set un-ambiguous official
Apache OpenOffice project accounts.
what will happened when the unambigous official account get support
inquiries everyday?
I had a look at the flow of questions and answers, it seems manageable
to
me.
I believe that there is work needing to be done to establish the
Apache
OpenOffice identity.
It seems to me that this is an appropriate step to further that goal.
Here my list of recommendations:
1. Rebranding existing accounts (see above)
2. Spend some time to choose (few) people to follow (maybe using
keywords
like office suites, odf, open standards, etc).
As of today only Alexandro and Rob are followed by @openofficeorg,
think we should spend some time to choose people to follow, so that it
could be easier to engage in conversations using tools like
googlefinder,
Listorious, etc.
That is an interesting point. Many people decide who to follow based
on recommendation engines that look at existing following patterns in
Twitter. So having a good set of mutual followers will help.
3. Start simple. So announcements, news from our blog, new committers,
etc.
4. Be consistent. Two message a day could be a good starting point,
maybe
once a day over the week-ends.
5. Don't follow back just for the sake of it, it's wise to follow only
people we might want to engage with.
6. Start conversations with people we know, related projects, etc.
For example, we might congratulate other OSS projects,Apache and
external, that make new releases, if these would be of interest to our
followers.
7. Establish a clear policy about language style, but especially for how
to
handle "crises"
8. Use a tool to measure our improvements, both Klout and PeerIndex may
be
useful in this respect.
Roberto
Sure I agree, but my point is really about how to do it based on
previous issues.
//drew
On 4/17/12, drew<[email protected]> wrote:
On Tue, 2012-04-17 at 11:02 -0500, Alexandro Colorado wrote:
I think this provide a bit of confussion on the user end. Also I
recognize the struggle of keeping the accounts active. Making
multiple
accounts will increase the job.
The blog itself has not been updated that frequently, and I am
not
sure if this will increase as we get a release.
Most of the use of the accounts on my experience is support-like
issues. So relying on one single point of contact is also pretty
bad.
Having an AOO-Support and AOO-Annoucement is equally not good
strategy
in my account because people will tend to stick to the account
that
they see crossing their path. (Just because we structure one way,
doesnt mean users will do so).
One of the issues of openofficeorg accounts both on Facebook
Google
plus and twitter had been the issue of keeping the content fresh
and
also interacting as a group as opposed to an individual.
I would argue to stop taking liberties on creating new accounts
and
instead take liberties on designing a good strategy to solve some
of
these basic issues that tackle these problems.
So far I am not even sure how these accounts could be handle by
infrastructure and what are the requirements. Rob mention that
infrastructure should manage these, but I am also not sure how
long
will they take to proxy the messages specially when it comes to
support and we get 100 inquiries a day (for example).
Hi Alexandro,
Good points - I would simply emphasize that I am not at all saying
that
the apacheoo accounts should be about support - not at all.
The ApacheOO accounts (lets focus on just twitter and identi.ca)
for
a
moment - would be used specifically as a broadcast mechanism.
How I as envisioning it, at least.
//drew
On 4/17/12, drew<[email protected]> wrote:
On Mon, 2012-04-16 at 00:50 -0400, drew wrote:
On Sun, 2012-04-15 at 18:25 -0400, Rob Weir wrote:
On Wed, Apr 11, 2012 at 12:08 PM, drew
<[email protected]>
wrote:
On Wed, 2012-04-11 at 17:43 +0200, Roberto Galoppini
wrote:
On Wed, Apr 11, 2012 at 4:09 PM, Rob Weir<
[email protected]>
wrote:
Social media outreach, via Twitter, Facebook, Google+,
etc.,
is
an
important part of outreach to users. Although the
Apache
developer
community is firmly rooted in mailing lists, we know
that
our
users
live in a different world. If we want to engage with
them
we
need
to
use the tools that they use, and communicate the way
they
communicate.
Now that we're very close to the AOO 3.4 release, I'd
like
to
start
with a project Twitter account, under PPMC control.
By "under PPMC control" I mean something similar to how
we
treat
the
project blog:
-- Any PPMC member, upon request, can have write
access.
-- We can use the project's official logo in
conjunction
with
the
account.
-- We would promote the account on our project's
website.
-- We would generally treat the account as an official
voice
of
the
project, not as a personal account.
I'm not saying we need to pre-review and and approve
every
"tweet"
sent through the account. But we should set
expectations
that
the
account is to be used in a professional fashion,
upholding
the
standards of this project, not used to settle personal
disputes,
to
promote personal business, etc.
An option could be to agree on a simple guideline for
that,
so
that
everyone knows how to handle it. I'm thinking not only
about
the
style of
communication, but also about who to follow, how to
engage
in
conversations, improve outreach, etc.
There are already several Twitter accounts that use the
OOo
name
or
trademarks:
http://twitter.com/#!/openofficeorg --- This account
has
1571
followers. But it is not sharing any AOO status, no
links
to
blog
posts, announcements, etc. Who controls it? Are
we able to get it under PPMC control? Can we rebrand
it
as
Apache
OpenOffice?
That could be a good starting point, I think. It seems
like
if
you're
the
only one who can send DM to the actual owner's account.
http://twitter.com/#!/openoffice -- This account seems
unused.
Only one
tweet.
I'd try to get that it too. It's better than ApacheOO,
and
you
might
want
to put the full name in the Settings> Account> Name.
Hi Roberto, Rob
I just did so now, and followed up with an email to the
account
contact
in the whois database for the domain listed, the linked
sub-domain
has
been dead for a while IIRC, though the main site is alive
-
anyway,
I'll
report back when (or if) I hear anything back.
Hi Drew,
It has been 5 days now. Have you received any response from
that
domain
owner?
No nothing.
If not, I'm ready to go with a new account:
https://twitter.com/#!/apacheoo
a good account name for an announcement stream, even with the
other
IMO.
Howdy all,
Wanted to follow up on this.
As I think about, IMO, this is a good moment to use a new
account(s)
for
a more formal, account of record if you will, for the project;
Apache
OpenOffice. The use of the apache in the account name makes
very
good
sense to me for this purpose.
The flip side of that then would be to treat the existing
social
media
account as more community, less formal, voices.
Anyawy - the apacheoo does get my vote for an appropriate name,
for
the
project account.
I took the liberty then to register the same name with the
identi.ca
network.
http://identi.ca/apacheoo
IMO identi.ca, which has a smaller user base then twitter,
represents
an
important target group to the project.
The two accounts, if we use them for this, should be tied
together.
Certainly at the level that a post to the identi.ca should
automatically
broadcast to the twitter network. (easy to do)
A couple of thoughts on 'formal account of record':
Would recommend that the accounts not be used to follow lots of
other
accounts.
The accounts should not be used to re-tweet others messages.
The accounts should _not_ be used for auto-generated scheduled
postings.
The accounts do need to be used on a regular basis to build up
followers.
Ability to 'follow' the accounts needs to be easily done within
the
main
web infrastructure and there should be some naturally well
fitting
locations where that can be done.
Anyone using the accounts should remember to keep the message
focused
to
the project.
Well, that's a good spot to shutup huh :-) and let folks add
their
wisdom here.
So what you think - Use the new ApacheOO accounts?
Thanks,
//drew
//drew
I have it configured with the BirdHerd service, so up to 10
PPMC
members will be able send tweets via that account.
-Rob
//drew
<snip>
--
Alexandro Colorado
OpenOffice.org Español
http://es.openoffice.org
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