KG01 - See comments inline. On Tue, Jun 26, 2012 at 10:52 PM, Rob Weir <robw...@apache.org> wrote:
> On Mon, Jun 25, 2012 at 11:48 PM, Kevin Grignon > <kevingrignon...@gmail.com> wrote: > > Hello All, > > > > As mentioned in an earlier post, collectively, our social assets present > a > > huge opportunity to engage the AOO user community, capture insight, > > feedback and thoughts on the current health of our products, and our > future > > product direction. > > > > Harvesting data from our social media assets, forums and mailing lists is > > an extremely challenging task. With soooooooo much content in disparate > > sources, it is likely that many threads will fade into the archives. > > However, we can attempt to harvest any insight that is considered > relevant > > and actionable - so that the valueable data is not lost. > > > > Also, some AOO contributors cannot access some social media sites. > > Capturing social data in the AOO UX wiki also ensures the relevant and > > actionable social data is open, accessible and visible to all. > > > > To be clear, I understand that such effort is not going to capture > > everything, nor is it ever complete. Rather, this is a chance to capture > > any notable insight that could help drive informed design and development > > decisions in the future. Some data is better than none. > > > > Also, some international AOO contributors cannot access some social media > > sites. Capturing social data in the AOO UX wiki also ensures the relevant > > and actionable social data is open, accessible and visible to all. > > > > I have created a number of pages within the AOO UX wiki [1] for > harvesting > > and capturing social data. > > > > [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data > > > > I invite everyone to harvest insight from our social media and post to > the > > wiki. If you see something relevant, that could be actionable, please > > harvest this information and post to the wiki. Feel free to tweak the > > document table format to suite the content. > > > > So it looks like your idea for the wiki was to host not all the raw > data, but for someone to pick out the "interesting" stuff and post > that. That makes sense to me. > KG01 - Hope so. Even anecdotal data can help drive better user roles, personas and usage scenarios. > > I have a bunch of raw data, if anyone is interested in sorting through > it. I've been collecting Twitter "tweets" that mention 'openoffice' > since the start of June. I believe what I have is comprehensive, > several thousand posts. There is a bit of profanity there, with some > frustrated users, so posting it raw format might be too raw. But if > anyone wants to volunteer to go through the posts and pick out the > "interesting" ones, I can send them the complete list via email. > KG01 - Thanks for the offer. That would be great. Perhaps you could create a zip file of the content for the month of June (almost there), and we can try to find some tooling to parse the data. I am aware of some enterprise social sentiment analytic tools, however these are unavailable to this project. In the interim, I'd be open to reviewing the data. > > If anyone is interested, let me know. > > -Rob > > > Such raw data can help feed the development of informed UX work products > > moving forward. For example, such data can help us define our user roles, > > validate key usage scenarios and capture actionable product > > recommendations. Tracing our design and development work products to real > > data ensures that we will make informed decisions driven by end user > > insight. > > > > Do not hesitate to contact me for more information on this ongoing > research > > activity. > > > > Regards, > > Kevin >
