On Tue, Jan 17, 2012 at 9:19 AM, Simon Phipps <[email protected]> wrote: > > On 17 Jan 2012, at 02:23, Rob Weir wrote: > >> On Mon, Jan 16, 2012 at 8:04 PM, Simon Phipps <[email protected]> wrote: >>> >>> On 16 Jan 2012, at 20:23, Rob Weir wrote: >>>> >>>> In any case Seeing responses like this from LibreOffice makes be very >>>> optimistic about the future of Apache OpenOffice. >>> >>> I encourage you as a moderator of this list not to continue making divisive >>> statements like this. >>> >> >> List moderators filter spam. But otherwise they have as much a right >> to express their opinions as any other member on the list. Even >> opinions that differ from yours. > > Actually I was speaking as a list moderator addressing undesirable list > traffic, as well as to a fellow list moderator creating that traffic. While > you're obviously entitled to whatever opinions you want, I suggest that your > continued negativity about a peer project are out of place on this user list > and once again invite you to stop. >
This is a user list, a list where users come to ask questions, give feedback and report bugs, among other things. The feedback they give is extremely valuable, and I in no way will accept any attempt to mute them. This is not a criticism-free zone. This is not a list where we ask participants not to say anything unless it is good news. Users do us a great service when they tell us where we've gone wrong, and I intend to preserve this list as a way for users to do this, without fear that the thought police will come after them and tell them they are being divisive. We can be honest, blunt, direct, as well as be civil. You and other LibreOffice participants might reflect on why your user came to this list to report his issue. Was there some reason he did not feel comfortable reporting this issue to the LibreOffice list? In any case, the failure reported by the user -- that LibreOffice documents are reported as corrupt in MS Office 2007 -- is a real issue. There are several good ways of dealing with users who report a real issue: 1) Tell them, "Thanks for the bug report. It sounds serious, we'll investigate" 2) Tell them, "Thanks for the bug report. We're aware of the issue and are investigating" 3) Tell them, "Thanks for the bug report. We're aware of the issue. It will be fixed in version X.Y" 4) Tell them, "Thanks for the bug report. You should upgrade to version X.Y, where this bug is already fixed". There are also several bad ways of dealing with users who report a real issue: 5) Blame it on MS Word, which you did on January 13th, 6) Blame it on ODF, which was the 2nd approach used to divert responsibility 7) Blame it on me, which appears to be the 3rd approach to blow smoke: http://people.gnome.org/~michael/blog/2012-01-18.html So again, if this is the way LibreOffice treats bug reports -- blame everyone else -- then I am extremely optimistic about the prospects for Apache OpenOffice. This is not rocket science. It is a one-line fix. What do you think your users think when they see you treating with such hostility a simple bug report? -Rob > S. > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
