On Sat, March 31, 2012 3:57 pm, Rob Weir wrote: > What do you think? What is the purpose of this ooo-users list compared > to the support forums? On some project communications we advertise both > as equal support avenues for users to raise problems.
Rob, email vs forums is an almost religious issue. IMO, one if not THE purpose of ooo mailing list is to provide users with support ALSO from those volunteers who will never ever use forums because they like email better and since they aren't paid they're free to say no to forums, period. This is just my opinion, feel free to ignore it, it's no problem, but for heaven's sake: > However, I think a user that is in this state is not best served by > sending a note to this list. > A) First, since the original poster is not subscribed to the list, he is > not receiving any of the responses, unless he was explicitly copied on the > response. please do ban immediately from this list whoever tries to propose or practice even here the "sending again to unsubscribed user" idiocy that plagued the OOo lists for a decade, details here for those who ignore the background: http://stop.zona-m.net/2010/11/a-proposal-for-effective-volunteer-friendly-user-support-in-libreoffice/ The Apache foundation should have inside enough skills and/or money to implement the autoresponder trick I've explained in that post and, many times before that, on the OOo lists. If nobody wants to provide support by email, and everybody wants to use the forum, no problem, close the list and go for the forum. But if support via mailing list is needed hire any decent programmer for a day or two to implement the autoresponder I proposed, and then forget the whole issue. HTH, Marco --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
