On 31/03/12 14:57, Rob Weir wrote:
...
However, I think a user that is in this state is not best served by sending
a note to this list.
A) First, since the original poster is not subscribed to the list, he is
not receiving any of the responses, unless he was explicitly copied on the
response.
Which brings us back the point I've just read on this list (sorry,
forget who) that it probably is a bad idea to routinely copy a poster
when emailing the list -- yet an unsubscribed poster will then miss his
answer(s). And I've not found a way on the new list of seeing who's
subscribed, and who not. It's squaring the circle, and can be resolved
(IMO) only by blocking unsubbed posters, or an automated system that
let's them know what's happening.
B) If the user does subscribe, they will likely soon be frustrated by
unrelated questions and answers, but be unable to unsubscribe themselves
without assistance.
So we all want users to be able to resolve their issues, without
unnecessary complications. I think the support forums are a much better
place for users to raise such questions.
But given that "clueless noobies" can find the list, how would they
instead be redirected to a forum, where I agree they might be better
served? Reading ability seems anything but a strong point for some, and
if people are in an emotional state /before/ they look for AOO support,
they're the more likely to miss advice on how best to get the help they
need.
That said, a ranting, raving and rude exposition of one's problem is
never a good way to garner support, in any arena. One might expect that
to be realized.
What do you think? What is the purpose of this ooo-users list compared to
the support forums? On some project communications we advertise both as
equal support avenues for users to raise problems. Is that what we should
be doing? In other words, what is the purpose of this list and how do we
make that clear to users?
[deleted my fresh diatribe about forums. It's all been said before.]
More constructively, is there any way to arrange a gateway between list
and forum, as for usenet? Then you'd get the best of both worlds.
--
Mike Scott
Harlow, Essex, England
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