On Sat, March 31, 2012 9:47 pm, Rob Weir wrote: > do we really have the ability, through this list, > to support "average" users? I don't think so.
that's why I've always said "IF" you want to use a mailing list, then do... > The problem with novice-to-average users is they don't have enough of a > mental model for how their system works, let alone the application, to > help you understand what their problem is. absolutely correct. I know people who say "to save the file, click on that little TV drawing", or say that their operating system is "Intel Inside, I think" > But I just don't see how we can help users who are unable to use a mailing > list effectively. with the autoresponder they wouldn't need to know how to use a mailing list. They would only need to know how to write and read email, and how to click on a link. > We're someone insulated from that since most users who post without > subscribing probably do not realize their posts are publicly archived. > But this could bite us in the future. scratch "could". It will for sure, and for much less than "personal information". The OOo list saw several cases a year of people throwing a tantrum because their precious email address had "been put on the Internet by the OOo people", maybe six months after the fact. At the end of the day, maybe the real issue is "how much do you want/need also the help of people who will only provide it through a mailing list" Marco --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
