On 31/03/2012 23:43, Dennis E. Hamilton wrote:
It is fascinating to me that when users figure out how to submit a
bug on our Bugzilla, it is likely closed as an user support question,
usually with a remark that the support lists be used.

Bugzilla was (is??) a real pain. As an ordinary user, it was never clear what many of the categories meant. I eventually gave up and simply worked round bugs (if no help was possible from the list).

Hah!

Indeed.


Meanwhile, I completely support seeing if there is a secure way to
implement Marco Fieretti's technique for pseudo-subscribing
unsubscribed users.  I don't have the chops for that, but I would
certainly like to see someone who does and can work with ASF
Infrastructure to do it.

Marco and I don't agree on the "right" way (if indeed there is any such thing), but I fully support the basic idea of an auto-responder. Others differ, I know. I see the switch to Apache as a good time to set such things in motion.

I did mention elsewhere about gatewaying between the list and a web forum, which might offer possibilities, but would be harder. One could do both!


--
Mike Scott
Harlow, Essex, England

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