On 01/04/12 17:49, M. Fioretti wrote:
On Sun, April 1, 2012 4:31 pm, Mike Scott wrote:
There's still those who 'bought' OOo on one of those dubious
websites, and been given the mail list as the "support" email address. I
see that as a good reason for requiring subscription.
First of all, if they politely ask for help instead of demanding a refund,
why shouldn't they get it? Secondly, IIRC, those people are MUCH less than
No reason at all. I was just thinking that they're likely to be the ones
that think this is a formal "support line", and having paid (in their
mind) for the service are more likely to be stroppy.
those who did download the software for free from the original website,
but will panic when subscribed to a mailing list, make everybody's life
impossible because they can't unsubscribe etc.
And in any case you will never cover all the possible cases with a bunch
of volunteers and none or very little money for infrastructure. Just
ignore the corner cases. Trying to deal with all the possible corner cases
of "how to recognize unsubscribed users from email headers" is what
paralyzed ooo-users for ten years.
No. But "corner cases" can be mighty annoying, far beyond what their
mere numbers might suggest. Although I suppose if no-one (or just one)
rose to the bait, it might help. There's a reason for the saying, "do
not feed the trolls", which I see applies here too.
....
...... On ooo-users there were
"volunteers" who NEVER bothered to change the subject when they answered,
and when I explained to them how and why this was a disservice, all I got
was insults.
Now that really is a sad state of affairs. I'm sorry.
--
Mike Scott
Harlow, Essex, England
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