Good Afternoon Group,
The answer is the Open Office Community Forum:
http://user.services.openoffice.org/en/forum/index.php?sid=5f44791e21a137a70602fed3ba0c37b6
The list server may have change but the website Forum has not.
IF I had known this, I could have directed the "Hate" man to this site.
I am surprised Mr Weir didn't.
Take Care.
Scooter
College Park, MD USA
Mike Scott wrote on 4/2/2012 3:25 AM:
On 01/04/2012 21:08, Rob Weir wrote:
....(snipped throughout; attributions missing)
Bayesian filters cannot work in this case because they assume that
the
Maybe. I don't know, and thought it might be worth trying. There's
usually
/some/ key word or phrase that gives the game away.
I think it is fair to say it would work some of the time. But I don't
think there are any silver bullets here.
I agree. But I reckon even a, say 50%, success rate would be of
considerable help.
....
And I assume this is not fun for the user as well. Writing to
ooo-users
is probably not their first choice. I think when a user has a problem
they
do things like:
1) Repeat the action
2) Quit OpenOffice and restart and try the action
3) Maybe reboot
4) Maybe hit F1 and see if the online help does anything
So far so good.
5) Post to Twitter "I hate OpenOffice, it can't do X"
Irrational. And probably expected.
6) Search Google (or Bing) for some words that they think are related to
the problem
Now there's a conundrum. Google is a bit of an art - often I've found
answers quite quickly where non-computer-savvy friends have totally
failed. It seems you need a fair bit of experience to see the right
keywords.
7) Somehow end up on this mailing list. But honestly I don't know the
exact path here.
I've wondered that too. If they came via the web site, they /ought/ to
be more aware of what the list is than some seem to be. Some will be
sent by unscrupulous vendors, so won't know what they're dealing with.
So reducing repeated questions helps us and helps the user,
especially if
we can get those FAQ's in front of their eyes earlier in the cycle,
like at
step 6, or even step 4. By the time they end up here, users tend to
already be frustrated.
One thing I've noticed lately is how easy it is to forget the
exceedingly steep learning curves involved in some of this stuff. I'm
an ex sysadmin, so when I don't know some answers, there's a pretty
wide knowledge base to build on, and it's usually easy to understand
and phrase a problem and find an appropriate arena to get help. /And I
take that for granted/. Others don't have that start line, and I find
it very easy to get frustrated in trying to explain things to some
people that, to me, rate as glaringly obvious yet they simply don't
'get'. And that's /my/ fault, not theirs.
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