Hi Judy, I just spoke with a PINES patron with the same complaint. In his case, he was placing holds from his home computer and they were not showing up for either him or for staff. I saw from a direct view of the database that there were holds with expiration dates that occurred before the hold request date, so his holds were expired as they were placed. It turns out that the date on his computer was set to 6 months ago and the OPAC was populating the expiration date based on the computer's date (setting the default expiration date to a date in the past).
I don't know if that's what you're seeing, but hopefully that helps troubleshoot. Chris Chris Sharp PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, Georgia 30345 (404) 235-7147 [email protected] http://pines.georgialibraries.org/ ----- "Judy Daniluk" <[email protected]> wrote: > We have had a few reported cases where a patron placed a hold and then > the hold request did not show up in the patron's account information > in the OPAC. Other holds placed by the same patron did show up. > > But we are a very, very new Evergreen implementation, and many of the > odd things we see turn out to be problems in our own set-up or in our > understanding of how things are supposed to work, not actual problems > in the software. We haven't had a chance to track this one down to > see how to reproduce it yet. > > We are currently using v1.4.0.4. > > Judy Daniluk > Technology Consultant, North Texas Regional Library System > 6320 Southwest Blvd, Suite 101, Fort Worth, TX 76109 > [email protected] 817-201-6778 (cell) 817-377-4440 > (office) www.ntrls.org <http://www.ntrls.org/> > > > ________________________________ > > From: [email protected] on behalf of > [email protected] > Sent: Wed 9/30/2009 11:00 AM > To: [email protected] > Subject: Open-ils-general Digest, Vol 39, Issue 42 > > > > Send Open-ils-general mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > > http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Open-ils-general digest..." > > > Today's Topics: > > 1. Tracking an item in Evergreen (Coleman, Marlene) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 30 Sep 2009 11:41:53 -0400 > From: "Coleman, Marlene" <[email protected]> > Subject: [OPEN-ILS-GENERAL] Tracking an item in Evergreen > To: <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="utf-8" > > Thanks Karen. I've used that for tracking circulations for damage or > missing pieces. I'm trying to track holds requests, the disappearance > of holds for customers, or on particular items. > > Has anyone had holds requests "disappear" (besides staff/customer > error)? > > Marlene > > Marlene F. Coleman, BA, MLS, CIM > ILS Database Manager, Branch Manager > Beaufort County Library, Beaufort Branch > 311 Scott Street, Beaufort, SC 29902 > 843-470-6544 [email protected] > www.beaufortcountylibrary.org > For Learning ? For Leisure ? For Life > > End of Open-ils-general Digest, Vol 39, Issue 42 > ************************************************
