On 12 July 2010 19:04, Deanna Frazee <[email protected]> wrote: > On our old ILS, “claims returned” was an item status that came with the > system. We added one called “claims not checked out” for those times when a > patron could convince us that they had an item on their account that they > were certain they had not checked out. When it happened, it was often that > a clerk failed to clear the screen before checking out the next patron. > > > > Evergreen does not handle “claims returned” as a status, so I “claims not > checkout out” may not work as a status either. How are other libraries > handling it? Any suggestions?
Hi Deanna: What happens on the patrons' Items Out list if you right-click on the item and choose "Mark Claimed Returned"? I thought this would work, but I could be mistaken. As for the "claims not checked out" situation, I suppose you could Mark the Item Lost, forgive the bill with a payment of "Forgive" and a note "claims not checked out", and then hope that the item turns up. Although I'm not sure if that will lead to a mess if the item does turn back up and a credit in the amount of the "Lost" penalty gets applied to the patron's account. Other people have much more circ experience than I, so I should probably just shut up :) Dan
