We have observed the following scenario. A patron's hold gets triggered. The patron is notified and we put the item on the hold shelf. Later, the patron goes on-line and cancels the hold. At this point, the item status still says "On Hold Shelf". The item sits on the hold shelf because the staff is not warned that item is no longer wanted. The item doesn't show on a list of what's on the hold shelf - presumably because it has been cancelled. Is this the way it's supposed to happen? Is there a work-around so that the staff is notified that the patron has cancelled the hold?
James Wagner Technical Services Co-ordinator Lincoln Public Library Vineland ON 905-563-2799 ext 216 [email protected]
