Hi Karen,
Thanks for the clarification. In my not-so-careful reading I was mistaking "expired" for "cancelled." In any case, this can still be handled either by reports or in the way you mention. Chris Sharp PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, Georgia 30345 (404) 235-7147 [email protected] http://pines.georgialibraries.org/ From: "Karen Daniel" <[email protected]> To: "Evergreen Discussion Group" <[email protected]> Sent: Thursday, December 16, 2010 5:26:59 PM Subject: Re: [OPEN-ILS-GENERAL] Hold Cancellations Currently in 2.0, the Clear Hold Shelf report does not list holds that have been canceled by staff or patrons. The report only lists holds that have reached their Shelf Expire Time. Our workaround for the time being is to manually look at the hold slips to see if any of them have a date that is too old. Karen Karen Daniel Circulation Coordinator King County Library System 425-369-3471 [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Sharp, Chris Sent: Thursday, December 16, 2010 2:23 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Hold Cancellations Hi James, What version of Evergreen are you running? This can be managed by periodically running a report on items that are currently on the holds shelf, so your staff can pull items that no longer belong. Also, I see that this is in the Evergreen 2.0 feature list at http://evergreen-ils.org/dokuwiki/doku.php?id=feature_list_2_0 : " The system supports a Clear Hold Shelf process. First, it removes holds from items that have expired on the hold shelf, and generates a report (aka clear hold shelf report) listing items to be cleared from hold shelf. Then staff can print the list, go out and physically pull the items off of the hold shelf. Next, staff scan the items in EG to either reset the items to the correct shelving location, capture the next hold or put the items in transit to the correct owning location." So while it has to be managed manually at this point (by creating reports), we can look forward to this feature in a future upgrade. Hope that helps! Chris Sharp PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, Georgia 30345 (404) 235-7147 [email protected] http://pines.georgialibraries.org/ From: "James Wagner" <[email protected]> To: [email protected] Sent: Thursday, December 16, 2010 3:35:58 PM Subject: [OPEN-ILS-GENERAL] Hold Cancellations We have observed the following scenario. A patron's hold gets triggered. The patron is notified and we put the item on the hold shelf. Later, the patron goes on-line and cancels the hold. At this point, the item status still says "On Hold Shelf". The item sits on the hold shelf because the staff is not warned that item is no longer wanted. The item doesn’t show on a list of what’s on the hold shelf – presumably because it has been cancelled. Is this the way it's supposed to happen? Is there a work-around so that the staff is notified that the patron has cancelled the hold? James Wagner Technical Services Co-ordinator Lincoln Public Library Vineland ON 905-563-2799 ext 216 [email protected]
