Hi,
On 09/16/2011 10:50 AM, Tim Spindler wrote:
We are beginning to look at software to track bug reports within our
consortium and enhancement requests for potential future development by
our member libraries. We are looking for something that would be fairly
user friendly for our member libraries and allow us to easily group
requests and report back to member libraries what actions might have
been taken on the requests.
I appreciate whatever suggestions you might have. We do run a Drupal
site on wamp so if it can integrate with Drupal (with an eye for the
ability to run on future versions of Drupal would be helpful.)
I've never seen a perfect bug tracker, but several ones that I know have
been used with various degrees of success include:
[1] Bugzilla.
This might score a little low on the "user friendly" scale, although
recent versions have had the benefit of some formal usability testing.
Of particular note is the existence of the Launchpad-Bugzilla plugin. I
haven't used it myself, but being able to connect bug reports in your
tracker to LP bugs seems like it would be useful and would help avoid
atomizing enhancement requests. Other F/OSS trackers that can integrate
with LP are Trac and Mantis.
[2] RT (http://bestpractical.com/rt/)
I believe this is being used successfully by at least one other
Evergreen consortium.
[2] HelpSpot
This is proprietary, unfortunately, but it's what Equinox and at least
one other Evergreen consortium uses for support incident tracking.
Regards,
Galen
--
Galen Charlton
Director of Support and Implementation
Equinox Software, Inc. / Your Library's Guide to Open Source
email: [email protected]
direct: +1 770-709-5581
cell: +1 404-984-4366
skype: gmcharlt
web: http://www.esilibrary.com/
Supporting Koha and Evergreen: http://koha-community.org &
http://evergreen-ils.org
