We have a pre-expire email (run from an action trigger) that gets sent 30 days before the account expires to let the patron know that their privileges will expire in 30 days. I will have to look in the morning, but IIRC ~70% of those who were emailed had renewed vs ~50% last time I checked the numbers.
Aaron Z Jr. Systems Administrator Pioneer Library System 2557 State Rt. 21 Canandaigua, New York 14424 Phone: (585) 394-8260 ----- Original Message ----- > From: "James Wagner" <[email protected]> > To: [email protected] > Sent: Thursday, May 16, 2013 7:47:36 PM > Subject: [OPEN-ILS-GENERAL] Verification of Patron Data > Our library board wants us to regularly (every 2 years) verify with > patrons that the telephone number, address etc., that we have for > them are correct. The only way I have been able to do this, so far, > is to set their “Privilege Expiration Date” to 2 years from now. > Unfortunately, when the Expiration Date arrives, all patron > privileges cease – patrons cannot renew items online, they cannot > sign ebooks out from Overdrive, etc., and they are notified that > their account has expired. This is like trying to hit a fly with a > sledge hammer. Is there another way of having a reminder pop up, for > staff to talk to the patrons, every two years, without completely > blocking patron privileges? > James Wagner > Technical Services Co-ordinator > Lincoln Public Library > Vineland, Ontario, Canada > 905-563-2799 ext 216 > [email protected] > www.lincoln.library.on.ca
