Hi Jennifer,
Do you have a lot of Patron Statistical Categories? Or a large Permission Group
tree?
Since you cannot load even the registration screen, I wonder if it is timing out
getting data to populate that screen.
Just a thought..
-Michele
On 11/11/2014 2:05 PM, Walz, Jennifer wrote:
All -
Ok. I'm new to evergreen, but I am pretty sure that all the display within the
staff client is governed by html code / files, right? I mean, if you hit the
"debug" button, you see the html code.
So. We are still having problems with our patron records displaying. In
other words, we get a blank screen (almost) in the staff client window when we
go to edit a patron record. We also cannot register a patron. The same screen
displays. Like this:
Some of the buttons are displaying, but not the rest of the form – and no
data. Data is all there in the system, but it does not display.
What is wrong?? I am guessing it has to do with the html code is not getting
the right info from a js file or some part of the code is corrupted. I
investigated this by looking at our development server files. We CAN view the
patron records there with no trouble. I hit the “debug” button there and
printed off that file, and did the same in the client that is not working. I DO
notice that there are differences in the code and some lines are missing or not
in the same places.
How do we fix this? Is this really the problem? Can we just simply
re-install (copy etc) the file from our development server over to the other
one? The source from debug is: oils://remote/eg/actor/user/register
Should all the files in that directory also be swapped out? Is there a js
file call that is necessary that maybe got corrupted or deleted?
Can anyone give any guidance on this? Is it possible that the files on the
server have gotten corrupted? Is there a way to make this easy? Or do we have
to do a complete reload of the files?
Thanks!
Jennifer
--------------------------------------------------
Jennifer Walz, MLS - ILS troubleshooter
Kinlaw Library - Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
[email protected]
--
Michele Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
[email protected]
