Hi, C/W MARS in Worcester, Massachusetts has a job opening.
C/W MARS Job: Library Applications Associate II (Circulation Services) Full/Part Time: Full Time Duties/ Description: C/W MARS, Inc., a library consortium made up of over 140 libraries in Central and Western Massachusetts, is seeking a Library Applications Associate II to provide technical support and training for the Integrated Library System (Evergreen) and other applications. This position responds to calls and emails, creates and runs custom reports, processes parameter and selected system changes, and assists libraries with troubleshooting circulation and resource sharing application issues. The schedule for this position is 10am-6pm, Monday through Friday with some local travel. Essential Duties & Responsibilities 1. Provides general support both onsite and remotely for the integrated library system (ILS) with a specialization in circulation and resource sharing. 2. Creates specific library reports as requested. 3. Performs record updates. 4. Creates SQL database queries. 5. Plans, prepares, and creates documentation for libraries on Evergreen circulation and resource sharing programs. 6. Assists in maintaining extensive library parameter files. 7. Plans, prepares, and facilitates training and discussion sessions for member libraries. 8. Performs testing on ILS and associated functions. 9. Performs other tasks consistent with level of responsibility. Qualifications: 1. Four year college degree or equivalent. 2. Minimum of two years relevant job experience. 3. Knowledge of office productivity and presentation software such as Microsoft Office (Word, Excel, Powerpoint, and Access) and Windows operating systems. 4. Knowledge of database reporting software and SQL. 5. Customer service experience and the ability to communicate effectively with others. 6. Ability to work as a team in a busy support center with demonstrated ability to organize and prioritize multiple, competing tasks and demands. 7. Ability to work independently. 8. Previous library experience desirable. Salary: starting salary $40,500, dependent upon qualifications and experience, great benefits Closing Date: open until filled Send: Send resume and cover letter by email to [email protected] or mail to C/W MARS, 67 Millbrook St., Suite 201, Worcester, MA 01606 Resumes will be accepted until position is filled. Interviews will begin March 1st. Joan Kranich C/W MARS Member Services [email protected]<mailto:[email protected]> 508-755-3323 ext. 21
