Grace, thank you for mentioning this, we have had some conversations here about the self check receipts also, about the two buttons for logging out, with a receipt and without a receipt.
I know we are not funding this development and don’t really have a say in what gets done, but I just want to put this out there. Maybe there is an opportunity for co funding where we could help with this if our goals are close enough? What we would like to see is one logout button on the self checks to simplify the interface. The first time someone uses the self check and logs out, they would be presented with the receipt options, a big easy to use pop over window with Big buttons for selecting the options. (we use touch screens for our self checks). They could choose “Never print a receipt”, “Always Print a Receipt”, “Email me receipt”, “Text/SMS Receipt”, “Post My Receipt to Twitter/Facebook”, “Always Ask” etc. Whatever they choose would be stored as a user setting in their account, so the next time they wouldn’t be prompted for their preference. If someone needed to change their preference later, they could talk to staff to have the setting changed in their account. I don’t really want to add another button to the self check for changing the preference. But I could see the argument for making it self service. It has been our experience that some people always want a receipt, and some people never want a receipt. There are not many that want to choose each time. So after the first interaction, they wouldn’t be asked again, unless they pick the “Always Ask” option. This would remove a choice that the user needs to make every time, and streamline the process. I look forward to taking a look at the tech specs when they are released to see how the self check receipt method selection is going to be handled. Josh Stompro - LARL IT Director From: Open-ils-general [mailto:[email protected]] On Behalf Of Grace Dunbar Sent: Friday, March 11, 2016 9:13 AM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Self Check - disable Print List on checkout screen Hi, The Pioneer library has contracted with Equinox to develop some changes to allow for email checkout receipts both in the staff client and the native self-check. The technical specifications are still being finalized but we should have something out no later than the end of the month with our plans for development. So, it might be prudent to wait and see if our proposed changes will improve your user experience in this regard before moving forward. I'll send along a link with the public tech specs when they're done... Cheers! Grace On Fri, Mar 11, 2016 at 9:44 AM, Josh Stompro <[email protected]<mailto:[email protected]>> wrote: Hello, I’m curious if other users of the built in self check interface would support a change. I would like the self check interface to hide the Print List button on the checkout screen. We have found that some customers press that button, take the resulting printout as their receipt and walk away, instead of using the logout buttons. The next person doesn’t always realize that someone else is logged in, so extra items get checked out to the first user. The print list button would still display for the other screens, Holds, All items out and fines. Does anyone have users that need the ability to print a list of the items they just checkout out, in addition to a receipt? The bug report is at: https://bugs.launchpad.net/evergreen/+bug/1555791 There are a few other self check changes that are coming in 2.10 (that may be backported also). - Print list for holds will now work - https://bugs.launchpad.net/evergreen/+bug/1370694 - Hide the UI elements when no one is logged in - https://bugs.launchpad.net/evergreen/+bug/1466173 There is also a fix for the fines printing, it isn’t targeted to make it in to 2.10 though. - https://bugs.launchpad.net/evergreen/+bug/1551447 All the self check related bugs can be seen at https://bugs.launchpad.net/evergreen/+bugs?field.tag=selfcheck Lake Agassiz Regional Library - Moorhead MN larl.org<http://larl.org> Josh Stompro | Office 218.233.3757 EXT-139<tel:218.233.3757%20EXT-139> LARL IT Director | Cell 218.790.2110<tel:218.790.2110> -- [https://docs.google.com/uc?export=download&id=0B0xeJ4lY6JxZaTF4MU1zdlUtaVk&revid=0B0xeJ4lY6JxZTUtXMFVXM0JzaEdIRzlmL2ZSOUdqUDZYK3V3PQ] Grace Dunbar, Vice President Equinox - Open Your Library [email protected]<mailto:[email protected]> 1-877-OPEN-ILS | www.esilibrary.com<http://www.esilibrary.com>
