Hi Trisha,

To help troubleshoot this issue, try the following:

- When you're on the empty search results screen in the staff client, click Debug, which appears to the left of the Print Button.

- A popup menu will appear. Click the Modify URL option. This can be a little tricky. You need to make sure you hold down your mouse button until you've selected Modify URL.

- A URL appears highlighted in a text entry box that matches the URL for the search results page you are on. Copy this URL and paste it into your browser so that you are now doing the search as a public catalog user.

I'm curious to know if you are still able to retrieve results in the public catalog using this URL. There may be something else that changed in the staff client search (different default scope, unnoticed limiter) that may be affecting the search results. Re-executing the staff client search in the public catalog can be useful in seeing what may have changed.


On 09/26/2016 08:37 AM, Rogan Hamby wrote:
Hi Trisha,

Are there certain conditions you're seeing this under? Doing a quick search on a 2.8 system I'm not seeing a difference between Tolkien vs tolkien or Unfinished Tales vs unfinished tales though there would be reason in the bib records of the second to do so if the search was resolving as case sensitive.

On Sat, Sep 24, 2016 at 2:29 PM, Trisha Cantwell Keene <tcantw...@coa.edu <mailto:tcantw...@coa.edu>> wrote:

    We are running version 2.8 and have found searching in the
    staff client by title is case sensitive, i.e. staff typing in The
    Polar Express will not retrieve The polar express. We operate with
    a number of students and we're hoping this changes in later
    versions. The Opac for patrons operates fine. Thanks in advance.

-- Trisha Cantwell Keene
    Associate Director
    Thorndike Library
    College of the Atlantic
    109 Eden St.
    Bar Harbor, ME  04609

    (207) 801-5661 <tel:%28207%29%20801-5661>
    (207) 288-2328 <tel:%28207%29%20288-2328> Fax
    tcantw...@coa.edu <mailto:tcantw...@coa.edu>

    "Google can bring you back a hundred thousand answers. A librarian can
    bring you back the right one."  The Guardian (London)

Rogan R. Hamby, Data and Project Analyst
Equinox - Open Your Library
ro...@esilibrary.com <mailto:ro...@esilibrary.com>
1-877-OPEN-ILS | www.esilibrary.com <http://www.esilibrary.com>

Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
Twitter: http://www.twitter.com/kmlussier

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