To help troubleshoot this issue, try the following:
- When you're on the empty search results screen in the staff client,
click Debug, which appears to the left of the Print Button.
- A popup menu will appear. Click the Modify URL option. This can be a
little tricky. You need to make sure you hold down your mouse button
until you've selected Modify URL.
- A URL appears highlighted in a text entry box that matches the URL for
the search results page you are on. Copy this URL and paste it into your
browser so that you are now doing the search as a public catalog user.
I'm curious to know if you are still able to retrieve results in the
public catalog using this URL. There may be something else that changed
in the staff client search (different default scope, unnoticed limiter)
that may be affecting the search results. Re-executing the staff client
search in the public catalog can be useful in seeing what may have changed.
On 09/26/2016 08:37 AM, Rogan Hamby wrote:
Are there certain conditions you're seeing this under? Doing a quick
search on a 2.8 system I'm not seeing a difference between Tolkien vs
tolkien or Unfinished Tales vs unfinished tales though there would be
reason in the bib records of the second to do so if the search was
resolving as case sensitive.
On Sat, Sep 24, 2016 at 2:29 PM, Trisha Cantwell Keene
<tcantw...@coa.edu <mailto:tcantw...@coa.edu>> wrote:
We are running version 2.8 and have found searching in the
staff client by title is case sensitive, i.e. staff typing in The
Polar Express will not retrieve The polar express. We operate with
a number of students and we're hoping this changes in later
versions. The Opac for patrons operates fine. Thanks in advance.
Trisha Cantwell Keene
College of the Atlantic
109 Eden St.
Bar Harbor, ME 04609
(207) 801-5661 <tel:%28207%29%20801-5661>
(207) 288-2328 <tel:%28207%29%20288-2328> Fax
"Google can bring you back a hundred thousand answers. A librarian can
bring you back the right one." The Guardian (London)
Rogan R. Hamby, Data and Project Analyst
Equinox - Open Your Library
1-877-OPEN-ILS | www.esilibrary.com <http://www.esilibrary.com>
Massachusetts Library Network Cooperative