We're looking for someone to join the team here at NC Cardinal!


NC Cardinal is a consortium of North Carolina public libraries that share an 
instance of Evergreen, and share resources with other member libraries.  The 
program's mission is to maintain and continually develop a working, efficient, 
and sustainable ILS for public libraries and library staff within North 
Carolina.  The NC Cardinal Systems Consultant provides front-line support for 
configuration, trouble-shooting and resolution of basic issues in managing the 
NC Cardinal ILS application.   Duties include but are not limited to:

Responding to ILS application support questions.

Leading migration projects as well as assigned special projects.

Reviewing and creating data mappings between different ILS systems.

Preparing reports to support library operations.

Participating in the planning, implementation and evaluation of additional ILS 

Occasional travel required.

Knowledge, Skills and Abilities / Competencies

To qualify for this position, you must meet ALL the following KSAs listed below:

Knowledge of principles, practices, operations, trends and issues related to 
public library services and programs.

Demonstrated knowledge of integrated library systems.

Demonstrated skill with customer service Ability to perform complex 
problem-solving; answer routine and non-routine inquiries independently; and 
exercise judgment, discretion and negotiation skills in difficult situations.

Management Preferences:

Demonstrated ability to use web-based communication and online learning tools.

Demonstrated experience with open-source integrated library systems.

Demonstrated experience working with a trouble ticketing system.

Demonstrated experience in developing user-oriented instruction guides, online 
presentation materials, and related documentation.

Demonstrated experience planning, implementing and evaluating new library 
services and processes.

Ability to identify documentation needs and evaluate existing help desk 

Substantial skill in current technologies and tools used to organize, manage, 
and provide access to print and digital information.

Demonstrated skills with Microsoft Word and Excel.

Excellent written and verbal communication skills.

[cid:image001.png@01D39957.2D4DE340]Benjamin Murphy
NC Cardinal Program Manager
NC Dept. of Natural and Cultural Resources
919.807.7424  |  benjamin.mur...@ncdcr.gov<mailto:benjamin.mur...@ncdcr.gov>

109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600

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