We've found that the white screen of death usually indicates that it cannot find the path to the Java installation, or that it is having trouble getting the stored preferences, or that the browser's local database is corrupt. If you look at the browser's console, it will usually give you a hint as to the problem. We have some a troubleshooting page for our libraries here that you are welcome to refer to:
https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:workstations:troubleshooting Terran McCanna PINES Program Manager Georgia Public Library Service tmcca...@georgialibraries.org * The GPLS office is in the midst of relocating offices. We may be reached by all of the current mechanisms during the transition, but to ensure the most prompt response, please use the Help Desk: https://help.georgialibraries.org On Wed, Aug 1, 2018 at 11:21 AM, Bill Coffey <bill.cof...@waynegov.com> wrote: > I don’t think I like it already. > > I tried to install the hatch extension and now both browsers (Chrome and > Firefox) come up blank when I login. > > > > > > [image: WCPLLogo_email] > > Bill Coffey > > Systems Administrator > > Wayne County Public Library > > 1001 E. Ash St > <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g> > > Goldsboro, NC 27530 > <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g> > > > > Phone: (919) 735-6249 > > Fax: (919) 731-2889 > > email: bill.cof...@waynegov.com > > > > *From:* Open-ils-general [mailto:open-ils-general- > boun...@list.georgialibraries.org] *On Behalf Of *Jennifer Weston > *Sent:* Wednesday, August 1, 2018 10:53 AM > *To:* Evergreen Discussion Group <open-ils-general@list. > georgialibraries.org> > *Subject:* Re: [OPEN-ILS-GENERAL] Hatch and printing > > > > Hi Bill, > > > > I am very curious and eager to follow your experience testing 3.1. I am > in Davidson County and I will begin testing next week but I haven't worked > through any of the installation troubles, yet. > > > > The Evergreen Documentation Interest Group has developed Hatch Install > Documentation: https://evergreen-ils.org/documentation/install/INSTALL_ > Hatch.html > > Again, I haven't tried it and cannot speak from experience but their > documentation is generally quite helpful. > > > > Thanks for being a leader on this and inspiring me to get started. > > > > Best, > > Jennifer > > Jennifer Weston, MLIS > Davidson County Public Library > Technical Services Manager > > (336) 242-2941 > > > > > > On Wed, Aug 1, 2018 at 10:03 AM, Bill Coffey <bill.cof...@waynegov.com> > wrote: > > We will be starting with the 3.1 web version in October and I have the > test web and software version of 3.1 installed. > > I was trying to print and it says that hatch is not installed and printing > must be configured via the native browser print configuration. > > I have the printer setup for the 2.12 software version and it prints ok, > but when I try and print with the web version it just keeps printing. > > We are using all Start TSP 847 printers. > > I have never used Hatch and don’t know what to do to set it up to test. > > Help please? > > Thanks > > > > [image: WCPLLogo_email] > > Bill Coffey > > Systems Administrator > > Wayne County Public Library > > 1001 E. Ash St > <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g> > > Goldsboro, NC 27530 > <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g> > > > > Phone: (919) 735-6249 > > Fax: (919) 731-2889 > > email: bill.cof...@waynegov.com > > > > >
