Dear all,
 
I would be grateful for some advice on an issue that has been troubling me
for some time. I am a clinician currently on secondment full time to an EHR
project. I do not wish to name the software house we are using but they are
a major EHR developer with an interest in the UK.
 
The application on which we are currently basing our documentation strategy
seems to have a flaw. The following is a made up example but I hope it
illustrates a point.
 
The application allows the creation of documents with standard windows form
controls (e.g. drop down lists, multiselects, radio buttons etc). When I
open a document it pulls though the appropriate value to each field from a
previous form. Let's say I have a free text field that says 'Reasons patient
unfit for surgery' and I have entered "pneumonia" as the value. I save the
document and can view the information from the document viewer.
 
A month later I review the patient and they no longer have pneumonia. I open
the pre-op assessment document (which pulls through pneumonia to the
relevant field) and delete it. The form is therefore either saving a zero
length string or null value. The amended document is saved and the correct
information can be viewed in the document viewer.
 
Now, the patient phones up with some additional information which I wish to
add to the assessment. I open it up to add that info.  On a different page
of the document however the 'reasons not fit' box pulls through not the last
value (null or "") but the last non-null or "" value i.e. pneumonia. When
the document is signed the author has unwittingly signed the fact that the
patient is unfit for surgery as that is the value in that field now. The
system automatically runs a theatres scheduling query and that patient is
permanently rejected as being unfit for surgery.
 
This is one of a number of significant problems with the system that in my
opinion make it at best inconvenient or in some cases unsafe to use. All
control types are affected and the solution we have been offered thus far is
that you don't pull any values through. Therefore you have to retype all the
information every time!  The other worrying thing is the number of hours
spent by Trust staff and IT staff on designing and building all the
documentation is phenomenal and has resulted in very little.
 
The UK government has spent an estimated ?2.3 billion on systems for the NHS
for the first 3 years of a 10 year contract. This causes me concern given
the above issue may be the tip of the iceberg.
 
I am something of an amateur dabbling in the world of IT so would appreciate
some informed opinion...
 
Thank you.

Matt



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