### Editor's Note ### Happy Tuesday, everyone! After a brief hiatus (in observance of the Thanksgiving holiday here in the US), we're back with the second part of our recent series on customer empowerment. Authors Heidi Hess von Ludewig and Tracy Giuliani return with their thoughts on digital transformation, openness, risk, and trust in company-customer relationships. Check it out!
–B ### New Today ### What we risk when we open up to customers (and why it's worth it) (by Tracy Giuliani and Heidi Hess von Ludewig) https://opensource.com/open-organization/19/12/customer-empowerment-trust red.ht/2QuajhM Sample social media: Empowering your customers means opening up to them—but it won't work if you don't trust each other. Tracy and @heidiheidiheidi have more: red.ht/2QuajhM #TheOpenOrg "When you risk something, you can ask for your relational partner to risk something too—that way, there's something at stake for both parties." Managing risk in #TheOpenOrg. Learn more: red.ht/2QuajhM #collaboration "Trust is the foundation of customer empowerment." Have you been following the series? Tune in: red.ht/2QuajhM #TheOpenOrg ### Traffic ### Total page views for the month: 818 ### Book Series Downloads ### Organize for Innovation downloads for the month: 2 Workbook downloads for the month: 4 Guide to IT Culture Change downloads for the month: 3 Guide for Educators downloads for the month: 1 Leaders Manual downloads for the month: 2 Field Guide downloads for the month: 2 ########## _______________________________________________ Openorg-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/openorg-list
