I can certainly appreciate the problem of abandoned mantii - most of them are. I think what caught me off-guard here is idb and I were actively working the issue - and without me knowing the ticket would be resolved as it was (automatically) it gave a certain appearance that did not reflect well on idb.
Of course, as it turns out, idb did nothing at all off-color, and as a result of my misunderstanding, I behaved in such a fashion that I wind up with a bit of egg on my face, so to speak. While this is a bit unpleasant for me, I suppose I will get over it. I dunno about idb though, nor subsequent folk who get caught up in such a circumstance. This is just the situation I hope to avoid for others in the future. In the interest of offering solutions along with problems, allow me to suggest the following notion: suppose instead of setting the ticket to 'resolved' and closing it, we set it to 'resolution pending test' and leave it open, making this the policy after a patch - and should the submitter fail to follow up in some arbitrary but reasonable time (a week, say), then the patcher and/or mantis admins could comfortably set them 'resolved' and close them. Comments? Cheers, James On Tue, Jan 27, 2009 at 7:58 AM, Justin Clark-Casey < [email protected]> wrote: > Nebadon Izumi wrote: > > I always saw it as that when a developer or someone marked a ticket as > > resolved it meant they made an attempt to resolve this item and that the > > filer needs to test it and either close the ticket or re-open back to a > > true bug status, and only the reporter should close the ticket, that is > > until a certain amount of time passes then either a manager or developer > > should close the ticket as they see fit. > > I used to mark mantis bug reports as resolved on exactly this basis, but > found that virtually no submitter ever came > back to them. > > So I just switched to closing them instead. I don't believe this is (or > should be) any stigma here if bugs are reopened > as long as they weren't improperly closed in the first place (e.g. if a > reasonable person would conclude that there is a > fixable bug present but the mantis was closed without any kind of > discussion). > > -- > justincc > Justin Clark-Casey > http://justincc.wordpress.com > _______________________________________________ > Opensim-dev mailing list > [email protected] > https://lists.berlios.de/mailman/listinfo/opensim-dev > -- =================================== http://osgrid.org http://del.icio.us/SPQR http://twitter.com/jstallings2 http://www.linkedin.com/pub/5/770/a49
_______________________________________________ Opensim-dev mailing list [email protected] https://lists.berlios.de/mailman/listinfo/opensim-dev
